Czech Speaking Customer Service for Commercial Vehicle Manufacturer in Greece

Mercier Consultancy MD is pleased to announce a vacancy for Czech Speaking Customer Service Representatives for a leading Commercial Vehicle Manufacturer based in Greece. This position is an exciting opportunity for individuals who are passionate about the automotive industry and enjoy providing exceptional customer support. As a customer service representative, you will assist clients in Czech, helping them with inquiries related to commercial vehicles and ensuring a positive experience.

Key Responsibilities

• Manage customer inquiries related to commercial vehicle products, services, and features via phone, email, and chat in Czech.
• Assist customers with order placements, product specifications, and technical support.
• Provide information on pricing, availability, and financing options.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Document all customer interactions accurately within the CRM system for future reference.
• Collaborate with sales and technical teams to provide comprehensive support to customers.
• Stay informed about new products and industry trends to provide relevant information to customers.

Requirements

• Fluency in Czech (both written and spoken) is essential; knowledge of Greek or English is advantageous.
• Previous experience in customer service, preferably in the automotive or commercial vehicle industry.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Excellent problem-solving abilities and a proactive approach to resolving issues.
• Ability to handle multiple inquiries and prioritize tasks in a fast-paced environment.
• Familiarity with CRM software and general computer applications.
• Willingness to work flexible hours, including evenings and weekends as required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...