Danish Speaking Customer Service for Online Marketplace - Work remote In Greece

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for Danish Speaking Customer Service Representatives for an online marketplace, with the flexibility to work remotely from Greece. If you are passionate about e-commerce and customer service, this role is perfect for you! You will be the point of contact for Danish-speaking customers, ensuring that their inquiries and concerns are addressed efficiently while providing an exceptional shopping experience.

Key Responsibilities

• Handle customer inquiries related to the online marketplace, including order management, product information, and returns via phone, email, and live chat in Danish.
• Assist customers with navigating the website and troubleshooting any issues they encounter.
• Resolve customer complaints and provide solutions promptly and effectively.
• Document all customer interactions accurately in our CRM system to ensure proper follow-up.
• Collaborate with internal teams to enhance the customer experience and streamline processes.
• Stay updated on product offerings and marketplace policies to provide accurate information to customers.

Requirements

• Fluency in Danish (both written and spoken) is required; proficiency in English is an advantage.
• Previous experience in customer service, particularly in the e-commerce or online marketplace sector, is preferred.
• Strong communication skills with a customer-centric approach.
• Problem-solving abilities and a keen attention to detail.
• Able to multitask and manage time effectively in a fast-paced remote work environment.
• Familiarity with CRM systems and customer service software.
• Willingness to work flexible hours as needed, accommodating different time zones.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...