Danish Speaking Customer Service for Social Media Platform - Work In greece

Mercier Consultancy MD is delighted to present an exciting opportunity for Danish Speaking Customer Service Representatives for a leading social media platform. This position is based in beautiful Greece, allowing you to experience a vibrant culture while providing top-notch customer support. As a member of our customer service team, you will assist users with inquiries, ensuring a positive experience on the platform while communicating effectively in Danish.

Key Responsibilities

• Manage customer inquiries related to account issues, content policies, and platform features via phone, email, and chat in Danish.
• Provide assistance with troubleshooting, privacy concerns, and account management.
• Resolve user complaints efficiently and ensure satisfaction through effective communication.
• Document all interactions accurately in the CRM system for future reference and follow-up.
• Collaborate with internal teams to understand product updates and resolve user issues effectively.
• Stay updated on social media trends and platform policies to provide informed support to users.

Requirements

• Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, ideally within the technology or social media sector.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to handle multiple inquiries efficiently in a fast-paced environment.
• Strong problem-solving skills and resilience in addressing user issues.
• Familiarity with CRM software and computer applications.
• Willingness to relocate to Greece and work flexible hours, including weekends, as needed.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...