Data Analyst (BI & Operations)

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 

We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 

If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife

We are hiring Data Analysts to join our Collections & Recoveries, Fraud & Financial Crime, and Lending analytics teams. 

These roles are ideal for technically strong, curious analysts who enjoy using data and automation to solve real business problems. From improving access to insight, to reducing manual processes, to strengthening operational controls, your work will directly influence how we scale and operate as a bank. 

We are recruiting through a single pipeline and will align successful candidates to the team that best fits their skills and the needs of the business. 

Role focus areas 

Depending on your strengths and interests, you may join one of the following areas: 

Collection & Recoveries (C&R) Analytics Enabling better outcomes for customers in financial difficulty through high-quality MI, process efficiency and insight-driven performance analytics. 

Fraud & Financial Crime Analytics Supporting effective fraud and financial crime detection and monitoring through the design and delivery of high-quality MI and performance dashboards, alongside robust recurring risk reporting that strengthens control oversight and regulatory confidence. 

Lending Analytics 

Enabling data-driven decision-making across Lending by designing and delivering high-quality, scalable data assets that support Product, Credit Risk and other key stakeholders. This includes building robust data sources for downstream dashboards and analytical tools, developing automated reporting and monitoring flows, and producing clear documentation to enhance rigour, trust and consistency across deliverables. 

All roles include a strong BI and reporting focus, including building scalable datasets, defining metrics and delivering self-serve dashboards that support decision making across the business.  While these roles differ in day-to-day focus, they share a strong technical core and a common goal: improving decision making, increasing efficiency and building scalable, data driven solutions. 

Lending BI: 

We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.

You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.

*Subject to having the right to work in the country of choice

Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.