About the Position:
The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs or delegates all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, and cross-connects, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.
Shift: Wednesday - Saturday, 2pm - 12am ET
Qualifications:
Expert working knowledge of copper (UTP, Cat5e, Cat6, Cat6a) and fiber optic media types, (MMF, SMF, 50 micron, 62.5 micron), industry standards and applications, and use cases (e.g., Ethernet, Fiber Channel, SONET, TDM)
Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements
Diagnoses, troubleshoots and repairs customer and network circuits
Install cable runs, patch panels and cross connects
Performs cable lacing as per the Datacenter standards
Significant hands-on experience with the installation of both copper and fiber media types
Expert working knowledge with cable testing systems to ensure operational integrity
Expert working knowledge of troubleshooting both copper and fiber cable media. (E.g. dB loss, Attenuation, Breaks, Termination Problems, Transmission Characteristics)
Working knowledge of Fluke test equipment
Understanding of network layouts, Cisco hardware and layer 1 topologies
Working knowledge with Data Center Network Hardware (Ethernet, Fiber Channel interfaces)
Working knowledge of pertinent ISO Standards associated with Data Center Cable Infrastructure including ANSI-942, ANSI-568
Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates to order management system
Responsible to lead the troubleshooting process and repairs in case of events or equipment failure providing recommendations to prevent re-occurrence of such events
Monitors and responds to security, environmental, equipment monitoring systems
Takes readings off of equipment (Electrical and Cooling) and maintains the related reports
Manage and track capacity of MMR, MDF, IDF, patch panels and cables
Maintain detailed site documentation of customer cross-connects and power circuits for provisioning
Responsible for cleanliness of data center and common areas
Responsible for maintaining security procedures for site and data center access which includes: staffing the security office, working access request cases, escorting vendors and customers to and from secure areas
Available for rotating 7/24 on-call support and flexible shift scheduling
Experience:
BCSI Technician Credential Preferred
Minimum 2-3 years’ experience in similar critical facilities
High School Diploma
AMP ACT I & ACT II Certified
Electrical certifications a plus
Needs to have functional knowledge of Inside Plant (ISP) disciplines; fiber optic and electrical cabling, labeling and lacing conforming to Telecom industry standards.
Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.
Knowledge of VISIO, MS Office
Analytical troubleshooting
Ability to follow specified policies and procedures
Excellent written and verbal communication skills
Comfortable working in a fast paced 24*7 environment with flexibility to work after-hours and weekends when needed
Autonomous with team spirit
