Data Entry Support Officer
Our client are specialists in the installation and removal of Insulation for commercial and residential properties. They pride themselves on delivering outstanding quality and service to their clients.
They are now seeking to hire a Data Entry Support Officer to ensure accurate, timely, and consistent processing of client and operational data.
Job/Role Responsibilities
- Enter, update, and maintain accurate client records in Servicem8 and other internal systems.
- Process high-volume, repetitive administrative tasks in accordance with documented procedures.
- Review job notes and client records to ensure information accuracy (“read the notes” principle).
- Confirm client readiness for bookings and services, sending reminders, confirmations, and follow-ups.
- Liaise with sales and operations teams to validate job status and timelines.
- Update booking statuses and workflow stages within systems.
- Flag inconsistencies, missing information, or potential risks to the Team Lead.
- Support the sales funnel with administrative updates and task progression.
- Maintain clean, structured, and audit-ready data records.
- Follow documented processes and training materials consistently.
- Assist other teams (marketing, admin) if capacity allows.
Requirements
- Minimum 1–3 years’ experience in data entry, administrative support, or high-volume process-driven environments.
- Experience handling customer or client data.
- High attention to detail, accuracy, and consistency.
- Strong organisational and time management skills.
- Ability to follow structured processes and repeat tasks reliably.
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Experience with Servicem8 and Simpro beneficial.
- Ability to read, understand, and interpret written instructions and notes.
- Reliable, focused, process-driven, and steady in behaviour.
- Comfortable in repetitive, procedural work environments.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- 13th-month pay
- With Government Mandated Benefits