Guest Relations Officer - Mandarin Speaking | AYANA BALI
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali.
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Ensure compliance with health and quality standards
Requirements
- Indonesian Citizen only
- Minimum of 1 year experience in the same position in a large luxury resort.
- Fluent in Mandarin, with certified language test (minimum HSK 3)
- Experience in operating OPERA system.
- Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable