Data Support Specialist
Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
The Data Support Developer is responsible for the day-to-day data support of the Sky Road Product Suite. They will be responsible for front-line (Tier-1) support of all Sky Road clients and processes during European trading hours, Tier-1 and Tier-2 support of client data questions and issues, and developing scripts and tools to facilitate monitoring, alerting, and reconciliation of client data and processes. The client support team is the front line of support to all Sky Road clients. The Data Support Developer will communicate with the development team on support issues that require escalation. They will also work with the project management team to assist with the onboarding of new clients and to understand new client workflows to facilitate support. The Data Support Developer will also assist with the QA testing process of data workflows during client onboarding and releases.
The Sky Road technology team consists of front-end developers, server-side developers, and data developers. The technology teams closely collaborate with each other, the client services team, and senior management to deliver the latest features into the Sky Road products. This role will ensure the client’s experience is a success.
Key Responsibilities
- Tier-1 support for Sky Road clients during European Trading hours.
- Tier-1 and Tier-2 support for Sky Road client data issues and inquiries.
- Develop scripts and tools to monitor, alert, and reconcile client data and processes.
- Monitor and troubleshoot inbound and outbound data flows.
- Monitor scheduling software, error queues and email for potential support issues.
- Communicate and escalate with the development team on support issues.
- Coordinate with project managers on client onboarding.
Required Qualifications
- Python 3.x experience, at least 2 years.
- Experience with Python packages: Pandas, Numpy, botos, and sqlalchemy.
- Experience with Relational/NoSQL Databases.
- Experience working in a support capacity.
- Strong Excell skills. Must possess the ability to join, pivot and summarize data.
- Ability to troubleshoot support issues.
- Attention to details.
- Experience working in a team environment.
Desired Qualifications
- Understanding of Order Management, Portfolio Management, Compliance and Security Master systems.
- Understanding of core financial data domains including issuers, instruments, industries, ratings, and pricing of financial products.
- Experience with scheduling software.
- Experience with software product support.
- Experience with server-side API frameworks such as REST.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.