Defence & Public Sector Director
About us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The opportunity:
The Defence & Public Sector (D&PS) Director is a senior leadership role with responsibility for the overall performance of Wifinity’s D&PS business, except for new-name and new-deal sales, where our sales team takes lead, working closely with the D&PS Director.
The purpose of this senior role includes:
- Delivery Excellence – Direct control of our sector-specific delivery function; ensuring new solutions and services are delivered on time, within budget, and meeting in full client and Wifinity requirements
- In-life Service – Working collaboratively with Wifinity’s Network and Customer operations team to ensure that services are performant and meet customer expectations
- Customer Relationship Management – Direct lead on maintaining and growing in-life customer relationships;
- Strategic Development - Developing the strategic direction and growth of Wifinity’s D&PS business, in conjunction with sector-specific sales colleagues and the wider Wifinity leadership team.
This includes lead responsibility for the revenue (and so service) performance of Wifinity’s consumer business, working closely with our consumer proposition function and marketing.
As the most senior sector-specific operational leader in our business they are fully empowered by the Wifinity Exec to lead collaboratively across our whole organisation to maximise the performance of their sector.
Key areas of focus:
Delivery Excellence & Operational Leadership
Provide decisive leadership of Wifinity’s Defence & Public Sector delivery function, ensuring all sectors specific solutions and services are delivered on time, within budget, and to the required standards of quality and compliance. Champion a culture of accountability, continuous improvement, and operational discipline across project delivery teams.
InLife Service Performance & Service Assurance
Work in close partnership with Wifinity’s Network and Customer Operations teams to ensure that live services within the D&PS sector consistently meet or exceed performance, availability, and customer experience targets. Drive cross functional collaboration to identify and resolve service issues, anticipate emerging risks, and proactively enhance performance. Oversee end to end service assurance, ensuring that operational insights and customer feedback are captured, analysed, and converted into measurable improvements in service quality and reliability.
Customer Relationship Ownership & Growth
Act as the executive lead for all ongoing customer relationships within the Defence & Public Sector, serving as the primary senior point of contact and trusted advisor for key clients. Develop deep, strategic relationships that foster long-term loyalty, commercial stability, and mutual value. Work with sector specific sales colleagues to drive account growth, ensuring that customer needs are clearly understood, future opportunities are identified early, and Wifinity’s capabilities are positioned effectively to expand revenue within existing accounts.
Strategic Development & Sector Leadership
Work with sector-specific sales colleagues and the Wifinity Exec, define and lead the strategic direction of Wifinity’s D&PS business, shaping the roadmap for commercial growth, service evolution, and market positioning. Collaborate with the Leadership Team to align sector strategy with company-wide ambitions, ensuring that investment, capability development, and resource allocation support long-term success. Translate sector insights, policy trends, and customer priorities into actionable strategies that strengthen Wifinity’s competitive advantage and drive sustainable revenue expansion.
Revenue Accountability & Business Performance
Hold full accountability for the organic B2B and all B2C revenue performance of Wifinity’s D&PS business, including oversight of the sector’s service performance.
Monitor financial and operational performance rigorously, taking proactive action to protect margin, maximise value, and ensure commercial outcomes align with organisational targets. Provide clear, data driven reporting and insights to the Executive Team, enabling effective decision-making and continuous optimisation of the sector’s commercial health.
Cross Organisational Leadership & Influence
As Wifinity’s most senior sector specific leader, work collaboratively across all business functions — including Operations, Technology, Sales, Finance, HR, and Marketing — to ensure that sector priorities are understood, supported, and delivered. Remove barriers, align teams, and drive shared ownership of D&PS outcomes. Represent the sector at the highest levels internally, acting with full authority delegated by the Wifinity Executive to champion performance, shape strategy, and ensure alignment between sector needs and organisational capability.
About you:
- A self-motivated senior leader with a passion for getting things done and a continual focus on customer experience.
- You’ll be used to setting direction for, motivating and managing teams but also not afraid of rolling-up your sleeves and getting stuck in.
- A financially-literate entrepreneurial generalist with a good understanding of telecoms or IT service-delivery, and ideally experience working in the Defence sector.
Your Experience
- Significant experience in an ISP/Telecoms/IT environment, with experience spanning delivery and service and good technical aptitude.
- You will have previously held significant people, cost and ideally revenue responsibility.
- A track record of engagement with senior customer stakeholders.
- Ideally you will have had experience in the Defence sector and exposure to public procurement processes and operation of contracts won under those.
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy, dignity and respect.
This advert can be available in other formats (upon request) for those who require it, please contact jobs@wifinity.co.uk for assistance.