Definition & Automation Team Lead (Customer Enablement)
About Us
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.
Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we’re turning possibility into reality.
Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.
When you join Legora, you become part of a team that believes "good enough" isn’t good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you’re excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.
We’re not just shaping the future of legal tech — we’re defining it. Ready to join us in building the intelligent future of law?
We are looking for a Definition & Automation Team Lead to drive the design, standardization, and automation of customer enablement workflows. This role sits at the intersection of product, operations, and customer experience, ensuring that processes are clearly defined, scalable, and increasingly automated.
You will lead a team responsible for translating complex customer and internal needs into structured definitions, playbooks, and automated systems that improve efficiency, consistency, and customer outcomes.
What you’ll do:
Team Leadership, Strategy and Cross-Functional Collaboration:
Lead, mentor, and scale a high-performing Definition & Automation team
Set direction for how Legora defines, documents, and automates customer enablement processes
Align team priorities with broader Customer Enablement and company goals
Work closely with Customer Success, Sales, Product, and Support teams to gather requirements and drive alignment
Act as the bridge between operational needs and technical implementation
Ensure definitions and automations reflect real customer use cases
Act as the bridge between operational needs and technical implementation
Ensure definitions and automations reflect real customer use cases
Process and Tooling Improvements, Standardization and Analytics:
Own the creation and maintenance of clear, structured process definitions across the customer journey
Translate ambiguous workflows into standardized playbooks and frameworks
Ensure consistency across onboarding, adoption, and ongoing customer engagement
Identify opportunities to automate manual workflows and reduce operational friction
Partner with Product, Engineering, and RevOps to implement automation solutions
Own tooling strategy for enablement workflows (e.g., CRM, workflow tools, AI-driven automation)
Define and track key metrics related to efficiency, scalability, and customer outcomes
Continuously refine processes and automations based on data and feedback
Drive initiatives that improve time-to-value and reduce manual effort
Who we're looking for:
5+ years in Customer Enablement, Operations, RevOps, or similar roles
2+ years of experience leading teams
Proven track record of designing scalable processes and implementing automation
Strong systems thinking and ability to structure complex workflows
Experience with automation tools (e.g., Zapier, Make, CRM workflows, internal tooling)
Excellent stakeholder management and cross-functional collaboration
Analytical mindset with experience using data to drive decisions
Highly structured and detail-oriented, with a bias for clarity
Passion for efficiency, scalability, and continuous improvement
Comfortable operating in ambiguity and building from scratch
Experience in SaaS or high-growth environments
Familiarity with AI-driven automation or workflow orchestration
Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.