Deployment Engineer

Job Title – Deployment Engineer

Department: Technology & Engineering

Reports to: Deployment Engineer Team Lead

Location: New York, NY

Employment Type: Full-Time

Description

The Technology & Engineering Department at Acrisure Cyber Services is responsible for overseeing our internal, scoped projects. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. This position ensures a repeatable, consistent experience within our current projects through detailed planning, communication, and implementation.

As the Onsite Deployment Engineer, you will be assisting in these overall responsibilities of the Technology & Engineering Departments. Not only will you be the face of Acrisure Cyber Services by fielding calls and support issues, but you will also play a key role in moving projects along in a timely manner.

*This is an in-person role based in New York City

Deployment Engineer Job Responsibilities

• Perform assigned onsite and (sometimes) remote work for the Projects Team
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote and onsite fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
• Diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
• Network detection, diagnosis, and assessment, monitor, document, and resolve issues in a timely manner
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.

Who You Are:

• At least 5 years of experience of increasing levels of technical knowledge and exposure to the following technologies: desktop support and troubleshooting, networking, routing, active directory, and disaster recovery.
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability – We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability – You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• On occasion, we do require work outside of our standard business hours to accommodate client needs

Experience/Skills Required

• TCP/IP networking stack, switches, routers and firewalls
• Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage

Experience/Skills Preferred

• ConnectWise Automate and Control
• Technical Certifications
• Auvik
• ESET or Sentinel One Security Management Console
• Cisco Meraki devices and alerts
• IT Glue

About Acrisure Cyber Services:

Acrisure Cyber Services is a full-service technology partner that helps businesses attain greater success and profitability through the strategic alignment of business objectives and technology. Whether it be managed infrastructure and devices, helpdesk support, holistic best-in-class cybersecurity, strategic cyber executive services or digital transformation our flat-rate billing model provides the predictability businesses need to securely and effectively budget and scale for growth. Our value is not measured in how much time is spent implementing or supporting technology, but rather on how we’ve helped our clients leverage technology to achieve their business goals

• You’ll work with extremely passionate, driven and experienced technical professionals. This means we recognize (and love) brilliance and hard work. We are totally focused on learning, growing, and mentoring so that everyone can prosper in their careers and add value to ACS, each other, and our clients.
• Relationships are important to us. We provide the highest levels of customer service and strive to always exceed our clients’ expectations. You will too.
• We love collaborating and working together as a team. You can expect company sponsored events at your location.
• As we’re a small company that has worked hard to create processes and metrics to measure our success, you will be noticed. This means that when you’re doing well, will be noticed. It also means if you’re not working, we’re going to notice.

Benefits & Perks

We offer a comprehensive benefits program designed to support the wellbeing of our employees and their families, including:

• Multiple medical plan options, including PPO and HSA-compatible plans
• Dental and vision coverage
• Employer-paid basic life and disability insurance
• 401(k) retirement plan
• Flexible spending and health savings account options
• Paid time off, holidays, and additional leave programs
• Access to wellness resources, support programs, and employee discounts