Deployment Project Coordinator
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
This role supports the McDonald’s Big Rock goal. The role will assist in the success of the Browning Screens program, rolling into the US DMB CMS program, solidifying our successful completion of this Big Rock goal. This resource will support the business in its daily operations, serving as a catalyst to seamlessly bridge gaps in everyday processes, ensuring client satisfaction. The project coordinator will be critical to the success of the open programs of work with McDonald’s, ensuring updates are made in a timely manner and Owner/Operators feel confident with our work at their stores. The role will enable the creation and management of better data, documentation, and reporting for use by key stakeholders to present to the client as a measure of success.
Responsibilities:
•Project Coordination – Collaboration with PMs, Support agents, and stakeholders to deliver on deployment activites to meet project goals. Proactively identify potential roadblocks and work to address them before they impact the deployment schedule.
•Salesforce Case Management – Update and maintain Salesforce cases and relevant data to enable ease of reporting and reference. Collaboration with cross-functional teams to gather all necessary information to accurately update cases.
•Date Management – Monitor and manage deployment schedules to ensure adherence to project goals. Coordinate date movements, record the changes, and effectively communicate them to relevant parties to ensure a smooth deployment for parties involved.
•Rescheduling Coordination – Facilitate reschedule processes between vendors and Owner/Operators. Communicate changes quickly and effectively to clients, and field and questions or concerns that arise. Serve as primary point of contact for Owner/Operators, building and maintaining positive working relationships and rapport with OO’s and client.
•Documentation an reporting – Generate and maintain accurate reports related to deployment progress, reschedules, and Salesforce custom objects. Document key insights, changes and solutions to contribute to continuous improvement in deployment processes.
Qualifications:
•Previous experience in a coordination or project management role, preferably in a technology or deployment context
•Bachelor’s degree in a relevant field or equivalent work experience.
•Familiarity with Salesforce or similar CRM tools
•Excellent communication skills, both written and verbal.
•Strong organizational and multitasking abilities.
•Detail-oriented with a focus in data management.
•Ability to work collaboratively in a cross-functional team environment.
•Problem solving skills and the ability to adapt to changing priorities.
Capabilities:
•Cross-functional collaboration: Foster strong working relationships with various departments to understand their specific capabilities and requirements
•Communication and reporting: communicate deployment progress, issues, and resolutions to relevant stakeholders. Prepare and distribute regular status reports outlining key milestones and achievements.
•Continuous improvement: evaluate the effectiveness of deployed capabilities and gather feedback for continuous improvement. Recommend enhancements to existing processes or technologies to increase overall organizational capabilities.
•Feedback Collection: Gather feedback from clients during and after the deployment, using this information to improve future deployment processes and enhance overall client satisfaction.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.