Senior Deployment Manager
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Senior Deployment Manager holds a crucial role in overseeing comprehensive deployment program for the Coates US business, under the strategic leadership of the Vice President, Deployment. This pivotal position involves the meticulous management of all deployment schedules and the effective leadership of a dedicated team of Deployment Managers and Coordinators, ensuring the seamless execution of deployment plans.
The role actively liaises with diverse functional areas, underscoring the importance of deployment activities and ensuring robust communication with a broad spectrum of stakeholders, both internally and externally. This dynamic interaction guarantees the timely delivery of all tasks, meeting and surpassing customer expectations.
As an key member of the Deployment leadership team, the Senior Deployment Manager collaborates intimately with peers from the Account Management, Sales Operations, Engineering, and US Delivery Support management teams. This collaboration aims to not only meet but exceed customer anticipations, underscoring the importance of superior communication and engagement behaviors to ensure complete and timely delivery.
In moments of challenge, the Senior Manager emerges as a commanding yet calming figure, exhibiting exceptional problem-solving abilities and taking uncompromised ownership of every facet of each project. The unwavering commitment to excellence is a hallmark of this role, ensuring the continued success and efficiency of the deployment programs under this role’s remit.
Responsibilities:
• Manages a portfolio of deployment projects concurrently, tailored specifically to their designated zone.
• Directs and ensures seamless coordination through the Deployment Managers and Coordinators, guaranteeing punctual execution in alignment with the overarching project timeline, thereby meeting critical installation deadlines.
• Engages in complex & detailed discussions on installation requirements, closely aligned with Engineering & Installation teams, to ensure prompt execution of vendor Purchase Orders.
• Forges a strategic alliance with the Account Manager, with both roles being intrinsically tied to the profitability matrix of all allocated engagements.
• Wields adept problem-solving skills when liaising with seasoned installation partners, and tactfully escalates intricate issues to Engineering & Installation teams when deemed necessary.
• Provides leadership to and collaborates with principal Installation personnel, ensuring alignment with the company's strategic vision.
• Monitors the trajectory of installation progress, safeguarding the realization of stipulated schedules and objectives.
• Strategically negotiates Change Order (CO) prerequisites in tandem with the Account Manager, while also spearheading compensation dialogues with the clientele, ensures these changes are on billed to the customer.
• Ensures meticulous capture of all financial outflows and partners with the Account Manager to resolve any incongruences in invoicing or quotations.
• Champions all interactions with integrators, ensuring that deployment endeavors align perfectly with installation timetables. Where working capital is fulfilled & not installed, oversees the execution of processes to return inventory to 3PL’s, to mitigate warranty consumption and increase inventory turnover.
• Ensures that coordinators synergize with the remote global shared service supply chain function, enabling flexibility and ensuring transactions are expedited without causing delays in deployment initiatives.
• Offers strategic support to Financial divisions in reconciling lingering vendor accounts and guarantees that transactions seamlessly progress through batching processes pertinent to service providers.
• Oversees an array of deployment initiatives concurrently, specifically tailored to the designated geographical zone under management.
Supports the Deployment Operations Lead in delivering operational dashboard KPI’s related to ‘installed not yet invoiced’, by ensuring sites are executed flawlessly, with minimal intervention required.
Responsible for the delivery of functional KPI’s relating to the relevant project under carriage.
• Championing the punctual deployment of premium HW solutions at each site, ensuring alignment with sophisticated client specifications and strategic objectives.
• Strategically partnering with the Account Management Director, sharing a joint mandate for optimizing the profitability matrix of every deployed client engagement.
Qualifications:
• Minimum of 10 years of high-caliber experience in installation, deployment, and/or construction management fields, with a demonstrable record of managing complex projects.
• Advanced degree in Engineering or Construction Management is highly desirable.
•Deep expertise in ERP transactional processes, particularly with a focus on advanced Plan to Pay (PTP) processes.
•Advanced proficiency in Microsoft Office Suite, with a special emphasis on leveraging SharePoint & Teams for high-level collaboration and strategic project management.
Strategic Influence:
• Overseeing and expediting the formulation of installation quotations, encompassing all site verifications, surveys, and high-caliber installation endeavors.
• Steering third-party entities towards punctual adherence to critical timelines, especially concerning permits and other regulatory mandates.
Responsibility:
• Ensuring impeccable execution of all site-related transactions within the EXACT system, reflecting both precision and speed.
• Directing the maintenance, reporting, and refinement of deployment schedule trackers, data analytics, and executive-level KPI dashboards.
• Orchestrating timely escalations to the senior leadership team regarding potential obstacles, nuanced variations, and intricate change order prerequisites.
Capabilities:
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.