Deployment Strategist
At Duna, we see the company as the second product we’re building and are continually working to create a transparent, ambitious culture. We want this to be the place where you do your best work.
Our mission is to redefine identity for the global economy. We’re backed by world-class investors including Index Ventures as well as founders and executives from companies like Stripe, Adyen, Notion, Remote, Qonto, Framer, Anthropic, Mollie, OpenAI, Goldman Sachs.
The good news: we're now hiring our first Deployment Strategist!
"Our most important goal is to make customers magically happy — through product and people. Working so closely with our customers, you'll shape both how we serve them and what we build." — Duco, Founder
Since your role will rarely fit a job description, we only wrote a crisp overview.
What you'll be doing in this role
Own customer outcomes end-to-end — from onboarding to expansion, ensuring customers achieve their business outcomes with Duna.
Bridge technical and business needs — translate customer requirements into clear technical specifications for our engineering team.
Embed with customers — understand their workflows, pain points, and business goals to serve as their trusted advisor.
Help shape product direction — be the voice of the customer in product planning and feature prioritization.
Drive implementation and adoption — work hands-on with customers to configure, optimize, and scale their use of Duna.
Build relationships at all levels — from technical teams to C-suite executives, becoming their go-to person for anything product related.
What we're looking for
2–5 years of relevant experience — strategy consulting (BCG, Bain, McKinsey), investment banking, solutions engineering, or startup experience.
Relationship building skills — ability to map organizations, identify key stakeholders, and run structured, high-quality customer conversations while maintaining trust.
Systems thinking & project management — proven ability to manage complex projects, connect dots between teams, and understand the broader business.
Startup mindset & collaboration — excelling in fast-moving environments, proactive, collaborative energy with product/engineering/sales, and genuine love for solving customer problems.
Nice to have:
Technical acumen — ability to understand technical architectures.
Computer science, engineering, or Math degree — with basic coding ability.
Product management experience — previously worked as a product manager.
A final note before you apply: please read through our website in detail. You'll find the fundamentals there: what we believe in, how we work, and why we're building this company.
We're a remote-first, fast-moving team of builders looking for exceptional people who love to create, build, and ship. Beyond passion and grit, we highly value curiosity, authenticity and kindness.
If this sounds like you, we'd love to hear from you!
PS. We are looking to hire passionate people from a variety of backgrounds. So even if you don't check all the boxes, we welcome your application!