Design Studio - Senior Project Manager

StudioXAG creates bold spaces that tell big stories

We are a B Corp-certified creative studio in London that believes in business as a force for good.

We create exciting experiences for some of the world's best known brands, telling stories that touch every corner of the globe. Luckily for us, we have a diverse team of conceptual thinkers, creative dreamers and inquisitive makers that help this happen.

They’re our core. They make us tick, inspire us, push us to be better.
Now we want to hear from you.

The Role:

Studio XAG is looking for a Senior Project Manager to manage projects across the design team from our London headquarters,  ensuring the seamless delivery of design projects whilst delivering a high level of customer service to all of our clients.

Reporting into our Lead Project Manager you’ll be joining a large-sized design team of 15 in a vibrant, exciting, and creative environment. You will have the opportunity to work with great brands on interesting projects; driving planning and organisation across the design studio.

Who exactly are we looking for?

We’re looking for a confident, highly organised Senior Project Manager who has a hunger for facilitating the creation of inspiring industry-leading work. You should have strong experience in project and client management, implementing and streamlining processes across teams to drive consistency and a high level of organisation.

Requirements

Ideal Experience:

• 5+ ​years​ experience in a similar role
• Seasoned industry player with varied client-facing experience
• Excellent understanding of the world of retail and brand experience and the design and production process
• Strong IT skills - in particular Google Workspace (Sheets, Slides & Docs), Mondays.com (or other similar PM tools), HubSpot (or other similar Sales & Marketing tools), Synergist (or other similar quoting & scheduling software)
• Experienced and highly competent in financial management of projects - set up, tracking and billing
• Organisational master who is efficient and takes pride in their attention to detail
• Excellent communication skills
• A strong background in client servicing
• Great problem solving skills
• Leadership qualities and a hunger to deliver the best results

Skills & Responsibilities:

• Project Planning: for multiple projects of varying size, you will develop comprehensive project plans, including scope, objectives, timelines, budgets and resource allocation, in collaboration with design team leadership and our clients
• Resource Management: support the Traffic Manager & Lead Project Manager by maintaining up-to-date project information, flagging availability changes, and assisting in the resolution of resource challenges
• Client Communication: maintain regular and transparent communication with clients, keeping them informed about project progress, changes, and addressing any concerns or feedback in a professional and proactive manner. Ensuring both the client and the design team have what they need in regards to information & files in good time to deliver the projects. Booking, organising, facilitating and leading on client calls and meetings when required 
• Internal communication: within the design team and across the studio ensuring the clients needs are met and the projects are delivered to our standards. Ensuring clean and accurate handover of projects between departments and stakeholders
• Budget Management: manage project budgets, tracking expenses, and ensuring that projects are delivered within the allocated budget. Build & provide cost estimates and client-facing quotes. Provide financial status and forecasts to clients and internally as necessary. Ensure all design projects are delivered on time and within budget managing the scope and timelines throughout and bringing key stakeholders together to solve timing and budgeting issues
• Timeline Management: create and manage multiple project schedules, ensuring deadlines are met and critical milestones are achieved. Identify potential roadblocks and implement solutions to keep projects on track

• Risk Assessment and Mitigation: identify project risks and develop strategies to mitigate these risks. Ensure that contingency plans are in place to handle unforeseen issues
• Documentation: maintain comprehensive project documentation, including project reports, status updates, and client correspondence
• Continuous Improvement: identify opportunities for process improvement and drive the adoption of best practices in project management within the studio
• Client Servicing: deliver exceptional client experiences through strong project management, ensuring seamless onboarding and ongoing satisfaction. Proactively manage client relationships by regularly gathering feedback through satisfaction surveys and promptly escalating and resolving any client issues or concerns.

Benefits

Some of our Benefits:

• Gross profit-related annual bonus scheme
• Workplace pension
• 22 days holiday + 3 days off for Xmas Closure + a day off for your birthday + Bank Holidays
• 0.5 paid days off per month to get inspired
• International research budgets and trips
• All-you-can-eat YCN creative professional learning membership
• Spill mental health support
• Cycle to work scheme
• Access to fitness discounts

Salary:  £45,000 - £55,000 DOE Please state expectations on application.

Location:

We currently work a hybrid model; 3 days a week from our East London studio in E10 and 2 flexible days. Our normal working hours are 9am - 6pm but flexible working hours are available.

Inclusion & Diversity

StudioXAG is committed to a policy of equal opportunities, we strongly believe diversity helps us create better design. We embrace diversity in all areas of activity and encourage applications from people with disabilities and people of all ethnicities.