Desktop Support Administrator

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Desktop Support Administrator to support our customer in Indian Head, MD (Mainside). The selected applicant will work as part of an integrated team including system administrators, network engineers, software developers, service desk analysts, and other personnel on site.

Responsibilities

• Maintain IT Infrastructure end-point devices including but not limited to computers, printers, phones (desk and mobile), and audio-visual equipment
• Perform server/workstation installations and technology refreshes.
• Install and configure external workstation hardware
• Install and configure authorized software on workstations
• Diagnose and resolve hardware and software issues
• Perform system upgrades as required
• Support the tracking and implementation of Security Technical Implementation Guidelines (STIGS)
• Assist in artifact development as well as continuous monitoring activities
• Maintain end-point data backups and ensure integrity
• Participate in the patch management process
• Create and maintain documentation
• Lead and assist with projects as needed

Requirements

• Security Clearance: An Interim DoD Secret clearance is required to start. A Top Secret clearance will be required for this position. Applicant selected may be subject to a security investigation and must meet eligibility requirements for access to classified information.
• Minimum of 3 years of experience supporting system administration for DoD or Federal Programs.
• DoD 8570.01M IAT Level II Certification with Continuing Education (CE) (GSEC, CompTIA Security+ CE, SCNP, SSCP) is required.
• Experience providing end user desktop support services.
• Strong understanding of IT Management and associated cybersecurity principles to include cybersecurity policy, network security, and digital forensics.

Benefits

At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. We invest our resources to train, certify, educate, and build our employees.

RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.

Salary at RMC is determined by various factors, including but not limited to location, a candidate's specific combination of education, knowledge, skills, competencies, and experience, as well as contract-specific requirements. The current salary range for this position will be $55,000 to $75,000 (annually).

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