Desktop Support Analyst (Part-Time / Contract)
About SnapLogic
SnapLogic is the Agentic Integration Company, integrating AI, data, applications, and microservices into one powerful platform that transforms how enterprises connect, automate, and scale. Unlike legacy integration tools, SnapLogic is built for the AI era and trusted by global leaders, including AstraZeneca, Adobe, Verizon, Epsilon and Sony. With its industry-leading platform, SnapLogic empowers every team across the enterprise to securely build faster, smarter, AI-connected workflows – all through natural language and intuitive low-code design.
Join the Agentic Integration movement at snaplogic.com.
The Role
The Desktop Support Analyst is a key member of the Snaplogic IT team, providing essential day-to-day technical assistance to our end-users on-site at our HQ office in San Mateo, CA. This is an entry-level, part-time contract position (approximately 20 hours per week) focused on managing the IT ticket queue and ensuring our team has the functional hardware and software they need to succeed. You will work under the guidance of the IT team to resolve hardware and software issues and assist with office-wide technical needs.
What You’ll Do:
End-User Support: Provide on-site and remote support in a mixed-OS environment, primarily focused on Mac (80%) and Windows (20%) systems.
Ticket Management: Monitor and route IT tickets in the queue, owning Tier-1 tickets. This includes resolving basic hardware and software issues encountered by users.
Hardware Setup: Build and image new laptops and peripherals, replacing or upgrading legacy hardware as directed.
Logistics & Inventory: Manage the shipping and receiving of IT hardware (using FedEx) and maintain an accurate inventory of laptops and equipment.
Meeting Support: Assist with the setup and support of company All Hands and department-level web conferencing meetings.
Office Collaboration: Provide hands-on support to the People Team and Front Office Manager, including shared facilities projects and ad-hoc tasks.
What We’re Looking For:
Education/Experience: Bachelor’s degree or equivalent experience; entry-level candidates with a strong interest in an IT career are encouraged to apply.
OS Knowledge: Foundational knowledge of Mac OS X and Windows 11.
Hardware Basics: Familiarity with desktop and laptop hardware, as well as common peripherals like printers and monitors.
Software Skills: Experience using Google Workspace / Google Apps for Business is a must. JAMF (Mac) and MS Intune (Windows).
Technical Awareness: Basic understanding of TCP/IP networking and PoE devices.
Communication: Strong oral and written communication skills with a focus on providing excellent customer service.
Teamwork: Ability to work well within a team environment and follow directions independently.
Physical Requirement: Ability to manage shipments and move equipment up to 50 lbs.
Why Join:
There's never been a better time to join our SnapSquad!
At SnapLogic, we believe in empowering people - customers and employees alike - to integrate everything and create anything. From competitive salaries and equity packages to global wellness benefits, we’re committed to your success and well-being.
A Few Reasons You’ll Love it Here:
We’re Innovators
SnapLogic pioneered the first generative integration solution, SnapGPT, and continues to lead with a full suite of AI-powered tools - making integration faster, smarter, and accessible to more people.
We’re Recognized Leaders
From being named a Visionary in multiple Gartner Magic Quadrants, leading the market in innovative AI reports from Aragon Research, or being recognized for AI in the Cloud Awards, we’re setting the pace in a rapidly evolving market.
We’re Growing Fast
Named one of Inc. 5000’s Fastest Growing Private Companies in 2024, SnapLogic is scaling globally - and we want you to grow with us.
We’re Agentic
Our platform empowers everyone across the enterprise to create automated, AI-connected workflows. That means more impact, less friction, and a bigger role for YOU in driving transformation.
Are you ready to help the world integrate everything and create anything? Let’s talk. Apply now and help shape the future of integration.