What is the salary for this Desktop Support Engineer role?

Salary information is not publicly listed for this position. Apply directly to discuss compensation with ApTask.

Where is this Desktop Support Engineer position located?

This is an on-site position at ApTask located in Pune, IN.

How do I apply for this Desktop Support Engineer job at ApTask?

Click the 'Apply' button on this page to be redirected to ApTask's application portal. Make sure to have your resume ready and tailor your application to highlight relevant experience.

ApTask is actively hiring for Support roles. Visit the company page to see all open positions and learn more about working at ApTask.

Desktop Support Engineer

ApTask Pune, IN Today

support

About the Desktop Support Engineer Position

We are looking for a bright Desktop Support Engineer to provide day to day technical support to our employees. This Engineer will give support via phone, web, email, chat and other channels as required.

Shift: Fixed Night Shifts (6:30pm to 3:30am IST)

Desktop Support Engineer Responsibilities

Take ownership of employees issues reported and see problems through to resolution
Study, diagnose, troubleshoot and recognize solutions to solve customer issues
Follow standard methods for proper escalation of unsolved issues to the appropriate internal teams
Provide timely and detailed feedback to customers
Ensure proper recording and closure of all issues
Installation, configuration & Management of Operating system (Windows) & application software.
Setup and maintenance of IT systems & devices.
Knowledge of data backup.
Knowledge of Network Device & Troubleshooting.
Knowledge and understanding of VOIP
Good documentation skills.
Ability to learn and detail oriented.
Excellent written and verbal communications.
Should be able to understand technical terms.