Development Operations Associate

Project Healthy Minds is a mental health tech non-profit startup. We are pioneering a first-of-its-kind model: applying technology to address one of the biggest social issues of our time: the growing mental health crisis. We believe in a simple but profound idea: that it should be as easy to find mental health services as it is to book a flight or a restaurant reservation. That's why we're building the world’s first digital marketplace for finding mental health services that are right for you. 

To do that, we work with some of the most inspiring and influential leaders in America - business titans, tech entrepreneurs, clinicians and scientists, musicians, artists, athletes, media stars, policymakers, and more - because we believe that the world's most complex challenges require interdisciplinary teams and solutions.

We are backed by a powerhouse of industry-leading Board of Directors and Advisory Council Members who are passionate, hands-on, and dive into the important work with us.

Learn more at projecthealthyminds.com and @projecthealthyminds on social.

Creating best-in-class donor data systems is integral to supporting Project Healthy Minds’ mission. The Development Operations Associate will be a key contributor responsible for developing and continuously improving all fundraising operations. This candidate will provide ongoing administrative support and Salesforce expertise that lead to analytically-driven and strategic operational outcomes. Additionally, they will manage all individual funders who give less than $5K, gaining front-end development experience through donor stewardship and cultivation efforts. We’re looking for a self-starter who is eager to focus on setting a high standard for gift administration, information management, data automation, and reporting throughout the development process.

• As the lead creator and driver for all gift processing systems, execute daily gift entry and acknowledgement letters.

• Update and manage gift acknowledgement letters and recognition plans with the Development team.

• Manage relationships with funders giving less than $5K, including donor stewardship, cultivation, and communications. 

• Lead large fundraising campaigns such as the spring appeal, fall appeal, and Giving Tuesday to creatively engage small funders and nurture them into long-term champions.

• Research donor biographical information, keeping all donor records up-to-date.

• Advise on tech stack and integrate data from third-party platforms into Salesforce.

• Develop and maintain a dynamic donor segmentation system within Salesforce, tailored to identify and categorize major gift prospects based on giving history, engagement levels, and potential capacity to streamline targeted fundraising initiatives and personalized donor strategies.

• Initiate and manage a continuous improvement program for fundraising technologies and platforms, ensuring they remain cutting-edge and effectively meet the organization's and its donors' evolving needs.

• Provide regular donor reports to the team, from at-a-glance summaries to robust analyses, converting data into key decisions. 

• Create dashboards to capture and maintain all events and communications in Salesforce.

• Partner with the Development & Events teams to create event registration, check-in, and gratitude procedures. 

• Create and maintain documentation for all Development Operations processes and protocols.

• Act as a liaison with the CFO to complete revenue reconciliation as needed and assist with annual external audits.

• Provide excellent customer service to supporters via phone and email inquiries. 

• Collaborate on the coordination of new supporter cultivation and existing supporter stewardship.

• Work closely with the CEO to capture donor meeting notes and action items.

• Train all team members on application use. 

• Play a key role in the donor stewardship plan, ensuring donors and prospects are communicated with regularly. 

• Support all other day-to-day operations that enable a successful fundraising strategy.

• Mission-driven – You are passionate about our work and eager to build something brand new in the mental health non-profit space.

• Data-driven – You are analytical and metrics-driven. You might even say you’re obsessed with analyzing, interpreting, and leveraging complex data sets to scale impactful solutions. 

• Detail-oriented – When it comes to your work, you are hyper-organized with a keen attention to detail.  

• Proficient in Salesforce and Excel – Your past work experience has included building cross-functional donor data processes. 

• Collaborative – No task is too big or too small. You thrive in an entrepreneurial, fast-paced environment and know when to take ownership and when to ask for help.

• A lifetime learner – You identify as a critical thinker and deep listener. You’re eager to ask questions and apply learnings skillfully.

• Adaptable – You are highly comfortable in a changing environment.

• A strong communicator – Building relationships is one of your core competencies. You care about delivering top-notch customer service, demonstrating that you care about resolving all stakeholder’s data needs. 

• Experienced – Bachelor’s degree and at least 2-4 years of experience preferred.

• Competitive compensation

• Competitive medical, dental, and vision benefits

• Paid holidays and generous PTO 

• Life insurance

• Short-term and long-term disability

• Spring Health mental healthcare

• Commuter benefits

• Perks at Work

• Experience joining a dynamic start-up environment that is re-writing the playbook for social change in the mental health tech space

• Benefits of joining a close-knit, highly-motivated team with mentorship opportunities from founding leaders, Advisors, and Board members

• Learning & Development opportunities, including free MasterClass subscriptions

• Opportunity to attend inspiring experiences and events with thought leaders, business executives, and iconic speakers across a range of industries

• And more (just ask!)

The annual salary for this role is between $60,000 and $70,000.

EEO Guidelines: Project Healthy Minds is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Project Healthy Minds will provide reasonable accommodations as required by applicable federal, state, and/or local laws, and will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

COVID Guidelines: The health and safety of our Project Healthy Minds community is the highest priority. As such, Project Healthy Minds is requiring all newly hired staff members to be fully vaccinated and boosted with an FDA authorized and/or approved COVID-19 vaccine as a condition of employment. Requests for reasonable accommodations for medical, religious, or other reasons will be considered in accordance with applicable law.

Due to the high volume of applications received, only those selected for an interview will be contacted.