About LogRocket
Founded in 2016, LogRocket's goal is to make every experience on the web as perfect as possible. We're solving a huge challenge for product managers and developers - understanding the user experience. LogRocket is the first system that gives these teams complete visibility into their customer's experience using their web apps - through pixel-perfect replays of user sessions and clear insight into logs, errors, and network activity. We've already attracted an elite roster of over 3,000 customers including ClassPass, Capital One, Cisco, and Rippling, just to name a few. Our focus is on building software with care and craftsmanship and our engineering
blog posts offer a taste of that.
Backed by top investors such as Matrix Partners, Battery Ventures, and Delta-V Capital, we've raised $55M in funding, and we're eager to bring talented people onboard to support our growth. We're on a mission to improve society's experience with software and that's where you come in.
Qualifications
1+ years experience in Sales or Sales Development, or Customer Success experienceAbility to manage and maintain a high volume of customers You are a subject matter expert and expert in demonstrating, training, and helping clients get value from your solutionProactively act as an advisor to customers to ensure they’re adopting, leveraging, and getting value from your solution through multiple champions across teams Experience partnering with Account Executives to expand relationships across teams and applications that grow revenue and expand executive relationshipsYou have a strong track record of consistently achieving over goalA self-learner and self-starter, able to become a product expert and customer advocate by leading product and use case specific trainings. A strong communicator with excellent attention to detail Interested in getting a foot into the CS world with growth opportunities Love for start-ups is a must!
Responsibilities
Own the relationship, adoption, and success for a book of mid-market customers at-scale, from onboarding through to renewalConsult with customers to understand their business, product, and application goals and confirm value delivery/ROISuccessfully onboarding new customers with a focus on their time to value for their priorities, projects, and use casesRemaining multi-threaded across teams and executives, executed through trainings, enablement, and business reviewsProactively monitor and take action to ensure broad team feature usage, positive health scores, and demonstrated value and ultimately high retention rates and strong customer revenue growthBe the bridge and liaison between customer, product, and support to ensure customer tickets and feature requests are managed, communicated, and closed out appropriatelyProactively manage retention, an upsell pipeline, and forecasts to exceed quarterly goalsKeep internal CRM platforms up to date to ensure visibility across internal stakeholders
Benefits & Perks
Extensive health, dental, vision benefits, 401k and commuter benefitsOpen vacation policy - we all work hard and take time for ourselves when we need it, no strings attachedThree months of fully-paid parental leave to any employee welcoming a child into their home401k and commuter benefitsGenerous stock options - we all get to own a piece of what we’re buildingRegular team outings and activities (from boat rides to paintball, we’ll try anything!)Flexible working hours and locationMonthly employee giftsFor those in the office, catered lunches throughout the week and a fully stocked kitchen with all your favorite snacks (healthy & non-healthy)
Even if you don’t meet all of the listed requirements, we still encourage you to apply. We believe learning is a vital component of success in any role here at LogRocket, and we’re happy to chat with folks from non-traditional backgrounds for our open roles.
LogRocket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
LogRocket will consider sponsoring visas for applicants in the US that need work authorization.
