Digital Sales Team Leader
As Lendo continues to scale its crowd-lending and SME financing offering, we’re seeking a Digital Sales Team Leader to drive performance across our digital sales function. In this role, you’ll lead and develop a high-performing team responsible for converting inbound and outbound leads into funded opportunities, while ensuring strong pipeline management and CRM discipline. Working closely with marketing, credit, and operations, you’ll play a key role in improving conversion rates, optimising the digital sales journey, and positioning Lendo as a trusted financing partner for SMEs as the business grows.
Key Requirements:
Team Leadership & Performance
Lead, coach, and motivate a team of digital sales representatives to consistently achieve and exceed sales KPIs
Monitor daily performance across inbound and outbound calls, lead follow-ups, and conversions
Conduct regular one-on-one sessions, performance reviews, and sales coaching
Foster a high-performance, results-driven sales culture
Sales Operations & Execution
Manage inbound and outbound sales calls related to SME funding and crowdfunding opportunities
Ensure effective lead qualification, needs analysis, and solution pitching
Optimize conversion rates across the sales funnel
Oversee pipeline hygiene and deal progression through the CRM
CRM & Reporting
Ensure accurate and timely CRM usage by the sales team
Track KPIs including call volumes, contact rates, conversion rates, and revenue performance
Prepare and present regular sales reports, insights, and improvement plans to management
Process Improvement & Collaboration
Continuously identify opportunities to improve sales scripts, processes, and customer journey
Collaborate closely with marketing, credit, and operations teams to improve lead quality and turnaround times
Support onboarding and training of new sales team members
Team Collaboration:
Work closely with the marketing team to align lead generation efforts with broader campaigns.
Share insights and feedback with the sales team to optimize overall conversion rates and performance.
Qualifications:
Bachelor’s degree in business, Marketing, or a related field.
Minimum 5 years of experience managing a digital/inside sales team
Proven experience in insurance, financial services, fintech, lending, or related industries
Strong background in inbound and outbound sales environments
Hands-on experience with CRM systems (e.g., Salesforce, HubSpot, Zoho, or similar)
Demonstrated ability to deliver against aggressive sales targets and KPIs
Strong analytical, coaching, and people-management skills