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The Director, Account Management role at Coatesgroup is an on-site position located in Sydney.

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Director, Account Management

CoatesgroupSydney2d ago

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Our Account Director maintains the overall client relationship, working across all areas of our client’s business. You’ll be an SME on our products and offerings. Serving as the lead for all escalation points for client matters, you’ll quickly manage short-term client issues while balancing long-term strategic plans. Day-to-day tactical project executions within the Quick Service Restaurant (QSR) and Content Management space will be your primary focus.

Role responsibilities

Client Relationship Management: Nurture and strengthen enduring relationships with top-tier clients, ensuring a deep understanding of their business objectives and effectively positioning our services to address their evolving needs.

Technology Solution Expertise: Possess a comprehensive knowledge of our technology offerings, remain updated with the latest industry advancements, and articulate the distinct advantages of our solutions to clients, ensuring they recognize the value and relevance to their operations.

Account Growth: Proactively identify and seize opportunities within existing accounts, fostering their growth by introducing additional solutions and collaborating closely with internal teams to ensure our offerings consistently align with clients' expanding needs.

Project Oversight: Lead and oversee client projects from inception to completion, coordinating seamlessly with internal teams and stakeholders, ensuring timely delivery, and guaranteeing that client expectations are consistently met or exceeded.

Consultative Selling: Demonstrating a consultative selling approach is essential, delving deeply into client challenges and objectives and proposing solutions to their needs while highlighting our unique value.

Revenue Generation: Drive revenue growth by effectively positioning and selling our solutions, consistently meeting or surpassing sales targets, and leveraging opportunities for upselling and cross-selling to maximize profitability for the organization.

Market Research: Stay well-informed through continuous market research is essential, enabling the understanding of industry shifts, competitor strategies, and emerging technologies, ensuring our offerings remain innovative and resonant with current market demands.

Reporting and Forecasting: Maintain records of client engagements, sales, and delivery activities and provide forward-looking forecasts, ensuring transparent communication with management and facilitating strategic planning for the organization's growth.

Negotiation: Ensure agreements that are advantageous for both our organization and our clients, handling discussions on pricing, contract terms, and other pivotal aspects with tact and diplomacy.

Customer Advocacy: Champion the voice and needs of our clients within the organization, ensuring their satisfaction remains at the forefront of our efforts and promptly addressing any concerns to solidify long-term trust and loyalty.

Role requirements

Bachelor’s degree in business, technology, or related field. Masters preferred.

Minimum of 5 years experience in account management/engagement or consulting role, managing multiple concurrent projects, ideally within the SAAS, digital transformation, digital marketing, digital content development (client or agency), CMS solutions, marketing cloud services, hardware sales, or marketing services areas

Strong organizational, problem-solving, and analytical skills

Experience engaging with C-suite level clients, generating executive summaries and communications

Versatility, flexibility, and a willingness to work within a fluid business environment

Proven ability to minimize exposure and risk on projects; ability to drive internal accountability and collaboration

Hands-on experience managing a team within a rapidly changing project environment

Familiarity with agile and/or scrum processes and experience on large implementation projects and/or hardware and software rollouts with high complexity and moving pieces.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.

Director, Account Management

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