Director - Cocktail Services
The Director of Cocktail Services leads casino cocktail service operations within a 24-hour gaming environment. This role oversees a large-scale team of cocktail servers and managers, ensuring exceptional complimentary beverage service while meeting guest satisfaction, service, and operational goals.
Key Responsibilities
- Lead and manage a large-scale team of 200+ team members
- Oversee hiring, training, scheduling, and performance management
- Manage labor and staffing for a 24-hour operation
- Uphold and continuously improve service standards beverage service.
- Ensure compliance with alcohol service laws and company policies
- Maintain strong floor presence and cross-department collaboration
- Partner with Beverage, Gaming Operations, Human Resources, Security, and Compliance teams to support seamless operations.
- Strong leadership, communication, and organizational skills.
- Monitor guest feedback, service scores, and operational metrics; implement action plans to drive continuous improvement.
Qualifications
- 3+ years as a Beverage Manager or Assistant Beverage Manage, preferably in a casino, resort, or a 24-hour high-volume hospitality environment.
- Experience leading large, multi-shift teams
- Strong scheduling, labor planning, and operational skills
- Proven ability to meet guest service and performance goals
- Knowledge of responsible alcohol service and SNHD regulatory compliance.
Work Environment
- 24-hour casino gaming floor
- Nights, weekends, and holidays required
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.