Director, Launch Engagements
About Us:
Founded in 2021, Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting-edge AI-powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.
As trailblazers in end-to-end quality intelligence, we're setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post-market data, driving down costs and boosting business performance.
Our vision extends beyond mere problem-solving; we're committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion is paving the way for smarter, safer, and more efficient production processes across diverse sectors.
Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion is poised to lead the quality revolution in manufacturing.
About the Role:
We're seeking an experienced Director, Launch Engagements to lead the implementation and adoption of Axion’s platform for newly onboarded enterprise clients. This role combines customer success, operational excellence, and a strategic focus on driving client outcomes and long-term partnership growth. You will play a pivotal role in ensuring the successful delivery of our platform, demonstrating value, and identifying opportunities for broader adoption and deeper commercial engagement within client organizations.
Key Responsibilities:
Strategic Leadership & Client Engagement:
Own the success of new client launches, ensuring alignment with client goals and Axion’s growth objectives.
Build and maintain strong relationships with client stakeholders, including technical users, champions, and senior executives.
Facilitate executive-level engagement to align on project progress, strategic value, and opportunities for growth.
Partner with Sales to identify and execute commercial opportunities by leveraging insights from early successes.
Implementation & Adoption Oversight:
Lead project planning and execution for new client implementations, ensuring seamless onboarding and alignment on deliverables.
Oversee platform configuration and data integration processes, validating alignment with client workflows and objectives.
Facilitate workshops to understand client processes, pain points, and key success metrics.
Drive user enablement efforts, including training sessions and ongoing support to embed Axion into client workflows.
Commercial Alignment & Value Realization:
Collaborate with client teams to document and measure ROI, showcasing the platform’s impact on their business objectives.
Identify and communicate opportunities for additional use cases, expanding Axion’s footprint within client organizations.
Present early wins and progress updates to client executives, demonstrating the platform’s strategic value.
Partner with Sales to secure client buy-in for expanded deployments, additional licenses, or broader platform adoption.
Operational Excellence:
Coordinate cross-functional teams to ensure timely delivery and successful implementation of Axion’s platform.
Manage operational relationships, resolving issues proactively and ensuring high client satisfaction.
Oversee the development and documentation of best practices, playbooks, and lessons learned to standardize success across accounts.
Metrics & Reporting:
Monitor user adoption, platform engagement, and overall client satisfaction.
Prepare and deliver executive-level reports on implementation progress, adoption metrics, and business impact.
Use insights from client engagements to inform product improvements and internal processes.
Additional Responsibilities:
Lead workshops to uncover client challenges and map solutions to business objectives.
Facilitate the onboarding of client teams, ensuring they are equipped to maximize platform value.
Partner with Sales and internal stakeholders to align on commercial strategies for growth.
Monitor and address challenges in adoption, ensuring the platform delivers measurable impact.
Prepare transition plans for scaling and broader enterprise adoption.
Develop and maintain relationships with key client stakeholders to foster long-term partnerships.
Requirements
Proven leader with 5+ years managing teams in customer success, professional services, or enterprise software delivery.
Strong experience in driving measurable client outcomes and identifying opportunities for deeper partnerships and growth.
Technical acumen with experience in enterprise software implementations, data integration, and platform configuration.
Exceptional communication and relationship management skills, with the ability to engage at all levels of an organization.
Analytical and results-oriented, with a track record of leveraging data to showcase impact and inform decisions.
Adaptable and effective in a fast-paced startup environment with competing priorities.
Who You Are:
You’re a builder and operator who thrives in fast-moving, high-accountability environments. You take pride in getting things done — thoughtfully, efficiently, and without drama. You’re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.
You value feedback — giving it, receiving it, and acting on it — and you see collaboration as a competitive advantage, not a burden. You’re low-ego but high-agency: you care about winning as a team more than being right individually. You move quickly, communicate directly, and make decisions grounded in impact and data.
You don’t need constant direction — you create momentum. You take ownership for outcomes, and you expect the same from those around you.
How We Operate:
We move fast, work smart, and hold ourselves to a high bar. Axion isn’t a 9–5 — it’s a place for people who take pride in their craft and are motivated by meaningful work. We respect time off and boundaries, but we’re also realistic: hard problems sometimes require weekend pushes or late-night thinking sessions. We support that balance — intensity with respect for recharge.
We stay highly collaborative and connected throughout the day — much of our communication happens over Slack. We move quickly, share feedback often, and keep discussions open so decisions and context flow freely. If you value crisp communication, rapid iteration, and a steady hum of collaboration, you’ll fit right in.
We:
Collaborate deeply. Feedback is part of how we build — everyone has a voice, and ideas win on merit.
Leave ego at the door. Titles don’t define value; contribution does.
Bias toward action. We iterate fast and favor progress over perfection.
Communicate with clarity. Direct, transparent, and always in service of the mission.
Act like owners. Everyone is accountable for outcomes, not just tasks.
Sustain excellence. We push hard but don’t glorify burnout — we’re in this for the long game.
If you want to help shape a company redefining how manufacturing operates — and you thrive in a culture that rewards ownership, speed, and candor — you’ll feel at home here
What We Offer:
Work with cutting-edge AI technology making a tangible impact in manufacturing
Collaborative, mission-driven team and supportive leadership
Generous time off
Competitive compensation, equity, and benefits
Lunch stipend…. And much more
Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category-defining platform for quality intelligence.
Axion is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.