Director, Market Operations

Your Role

As a Director, Market Operations, you will be an operator who runs toward complexity, not away from it. You must know how to own outcomes, drive performance and keep internal and external parties aligned even when pulled in opposite directions. You must be energized by solving problems, ambiguous environments and cross-functional orchestration. You lead through influence, data, and clarity. This role involves close collaboration with market medical leadership to align clinical and operational objectives, with a strong emphasis on managing partner relationships within the assigned portfolio. The Director, Market Operations will work to resolve operational challenges, drive strategic initiatives, and support growth and performance. A key focus will be on ensuring that market activities align with Honest’s broader goals and your partnerships’ successful growth. In this role, you will foster a culture of accountability and continuous improvement with leaders across the organization and your team members.

This will be a direct managerial position that oversees the practice engagement function and works closely with their team and cross-functional teams to develop practice-level performance recommendations that are in-step with Honest and our partners’ objectives.

The role is primarily remote; however, the ability to attend in-person meetings and practice visits is required so applicants must be able to travel frequently to and around the Rochester, NY area.

Primary Functions of the Director, Market Operations Include:

• Support daily operations within assigned markets, partnering with other operational and clinical leaders to ensure staff meet activity metrics that align with organizational goals.
• Act as the primary contact with Honest partners, fostering strong collaborative relationships and resolving any operational issues that arise.
• Implement best practices across markets to ensure consistency and efficiency, while developing strategies to scale operations as we grow.
• Drive partner, practice and provider performance to achieve organizational goals, including but not limited to meeting directly with partner leadership, facilities, medical practices, and providers in your assigned market.
• Regularly review key performance indicators with market teams and partners, identifying areas for improvement and driving a culture of accountability.
• Own the day-to-day relationship with the partner, practices and providers to ensure collaboration.
• Tackle operational challenges head-on using data and insights to develop effective solutions that enhance market performance.
• Collaborate with senior leadership and joint venture partners to execute strategic projects that advance the organizational mission and position the market for future success.
• Partner with market clinical leadership and cross-functional teammates to drive and achieve desired patient outcomes.
• Manage key meetings with partner leaders and clinicians (i.e., lead meetings, summarize next steps, dispatch responsibilities, project manage takeaways, and present results at subsequent meetings).
• Support network initiatives to ensure optimal access for partners’ attributed patients.
• Work alongside Finance as the voice of the market in producing targeted financial analyses.
• Build and manage disciplined project plans and processes with established target goals and timelines to ensure on-time delivery.
• Build and evolve playbooks and toolkits based on learnings and needed structuring.
• Promote Honest Health within the local market to help the community understand our business model.
• Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

• Bachelor’s degree in healthcare management, business administration, or related field is highly preferred; MBA or MHA is also preferred.  4+ years of healthcare operations or consulting experience may be considered in lieu of a bachelor’s degree.
• Physically located in or near Rochester, NY or willingness to travel to the assigned market as often as needed
• 7+ years of experience in healthcare operations or consulting, with a focus on value-based care or provider enablement; experience working directly with medical institutions, practices, and providers preferred
• Strong leadership skills with the ability to motivate and manage high-performing teams
• Excellent communication and relationship management skills, with experience managing partnerships with medical groups or healthcare organizations
• Proven track record of successfully managing and scaling operations in a multi-site or multi-market environment
• Strong leadership skills with the ability to motivate and manage high-performing teams
• Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities
• Firm understanding of care delivery processes, including both front-office and back-office operations; thorough appreciation for facility, institution, and service-based operations preferred (E.g. – Hospitals, home health, DME, etc.)
• Strong knowledge of health plan administration and medical management services (E.g. – Billing, claims, customer service, technology, care management, utilization management, etc.)
• Experience with government programs (Medicaid, Medicare, and Dual Eligibles) and understanding of the associated regulatory environments
• Advanced in Outlook, Word, Excel, and PowerPoint; prior experience with EHR, CRM, and/or billing systems preferred
• Experience manipulating published reports to synthesize and/or illustrate actionable data; prior experience with Tableau, Excel, and/or Power BI preferred
• You have a passion for and experience in clinical care delivery operations
• You are adept at change and can pivot quickly based on market needs and demands
• You can identify needs and think through clinical and operational process improvements

The base pay range for this role is $145,200.00 - $170,600.00. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.