Director of Business Operations and Services

As the operational and communications backbone of MPMSDC, you will drive marketing execution, manage financial operations, and support event logistics - serving as a trusted representative of the organization. You bring 5+ years of administrative experience, including 3+ years in a supervisory role where you've developed strong financial acumen and hands-on experience with CRM platforms and multi-channel marketing. You take ownership without being asked, protect confidentiality without exception, and thrive in a mission-driven environment where details and relationships matter. If you are looking for an opportunity where your work directly advances economic equity for minority-owned businesses, let's talk!

You Value: Integrity, Community Impact, Communication

How you’ll spend your days:

• Owning frontline communications including email management, newsletters, bulletins, and member outreach
• Driving multi-channel marketing execution with consistent social content, campaigns, and event promotion
• Executing event and program logistics including registration, sponsorship tracking, and onsite coordination
• Partnering with the CPA on bill pay, invoicing, and expense tracking using QuickBooks and Bill.com
• Maintaining CRM integrity and producing accurate monthly reporting to support onboarding and outreach goals
• Expanding MPMSDC’s voice through podcasts, video, and content initiatives highlighting the MBEs we serve
• Onboarding vendors and subscription services that increase operational efficiency with CEO approval
• Supporting HR coordination including employee onboarding and training logistics
• Representing MPMSDC professionally at meetings, convenings, and community events

Qualifications

What you’ll bring:

• Bachelor's degree and 5+ years of administrative experience supporting a nonprofit, corporate, or public-serving organization
• 3+ years in a supervisory or management role, including managing contractors
• Hands-on experience with CRM platforms such as Salesforce or HubSpot — we use Asana
• Strong financial operations background including invoicing, bill pay, and vendor management using QuickBooks, bill.com, or HubSpot
• Proven experience with email marketing platforms, social media and event management
• Experience performing client and member outreach communications with professionalism and follow-through
• Exceptional written and verbal communication skills – you are comfortable engaging with C-suite executives, business owners, and community leaders
• High ethical standards and the ability to maintain strict confidentiality around organizational and member information

Additional Information

Our team enjoys:

• Salary $65,000 - $72,000 commensurate with experience
• Full suite of benefits
• Incredible opportunity for continued professional development

Goldstone Partners is helping this mission-driven organization find an operations professional who wants to be part of something that truly matters. Principals only, please. Applications welcome for US Citizens and Greencard holders only.

Applications for this role are managed exclusively through Goldstone Partners using official @goldstonepartners.com email addresses.