Director of Factory Operations
ABOUT US
Reframe Systems is on a mission to solve the housing and climate crises by building low-carbon, high-performance, and affordable homes for all. We are a "Modular 3.0" company, applying lessons from Amazon's software-driven logistics to develop an entirely new, industrialized approach to construction. Our agile, low-CAPEX microfactories, software-driven manufacturing platform, and human-augmentation technology enable us to build beautiful homes with unrivaled speed, quality, and cost-efficiency.
With our first home delivered and a 2025 production schedule that is already fully booked, we are scaling rapidly. We are seeking a hands-on, process-driven Director of Factory Operations to lead our M0 microfactory in Andover, MA, and play a crucial role in developing the playbook for our national expansion.
SUMMARY
You will own the entire factory production process, from raw material intake to the final wrapping of modules. This is a leadership role for someone who thrives on the factory floor, is obsessed with process optimization, fluent in technology, and is passionate about building and developing high-performing teams. You will be the critical link ensuring that the innovation from our software, design, and robotics teams is executed with precision and efficiency in the physical world.
Reframe is scaling from an early factory (“FAB0”) into a larger facility launch (“FAB1”) this year. Your mandate is to build a predictable, scalable, repeatable operating system for the factory: plan, schedule, staff, train, measure, improve, and ship. You will be accountable for throughput, quality, safety, and schedule performance, and you will do it in a highly cross-functional environment that includes software, robotics, design engineering, DFMA, and supply chain. This role requires someone who can run the floor and also run the system: metrics, tooling, routines, and leadership mechanisms that make performance repeatable.
OUTCOMES
In 30–60 days
Establish a single source of truth for factory execution: plan vs actual, throughput methodology, and daily management routines.
Build trust with leads and cross-functional partners
Stabilize floor coverage and escalation paths; reduce single points of failure.
In 90–180 days
Raise the “noise floor”: issues become visible, categorized, and systematically prevented.
Operationalize training, onboarding, and lead development for rapid hiring/ramp.
Deliver measurable improvements in throughput, rework/defects, schedule adherence, and safety leading indicators.
In 6–12 months
Help launch and ramp FAB1 with a repeatable playbook: staffing plan, standard work, training pipeline, materials/inventory interfaces, and management cadence.
CORE RESPONSIBILITES
Own the operating cadence and metrics
Define and enforce a clear throughput and schedule tracking methodology (plan vs actual, variance explanations, corrective actions).
Drive daily/weekly operating rhythms: standups, tier meetings, constraint clearing, and escalation.
2. Be present where the work happens
Spend meaningful time on the factory floor observing, coaching, removing blockers, and validating reality vs the plan.
Model calm, professional execution under pressure
3. Build and sustain continuous improvement
Drive improvements to completion with clear owner, timeline, measurable results, and sustained adoption.
Implement lean basics that stick: visual management, standard work, gemba, 5S
4. Build the team + raise the bar
Hire and develop area leads and frontline managers; create a training and onboarding engine for rapid scaling.
Make role clarity explicit: decision rights, escalation paths, and “who owns what” across Ops / DFMA / Engineering / Supply Chain.
5. Cross-functional execution
Partner with software/robotics/DFMA/design to ensure changes are manufacturable, properly released, and adopted on the floor.
Be fluent enough in modern tooling (Notion/Wrike/Slack/dashboards) to run the system.
Safety and Quality
Maintain and improve a world-class safety culture (leading indicators, near-miss learning, toolbox talks).
Own quality systems and feedback loops; ensure quality problems are surfaced early and resolved permanently.
REQUIRED
Proven ops leader who can learn and run complex systems quickly (metrics, scheduling, tooling).
Demonstrated ability to run a high-variability operation with discipline and calm leadership.
Strong change management and follow-through: you finish what you start.
Experience in a scaling environment (ideal: facility launch/ramp, or equivalent high-tempo operations).
STRONG PREFERENCE
Factory GM / Senior Ops Manager / GM-type profile.
Comfortable interfacing with software/hardware teams and translating that into floor execution.
Has built staffing/training systems, not just managed the people they inherited.