Director of Paratransit

Position Overview 

CVNL is seeking a Director of Paratransit. The Director of Paratransit is responsible for all aspects of planning, strategy and implementation of the Paratransit Program. The Director is responsible for developing staff and the oversight of fulfilling contracted responsibilities of the program. The Director of Paratransit will have a strategic mindset balancing customer service while analyzing data to create structure and implement best practices and policies.  Due to the nature of our services and diverse clientele, and seven day a week operation, the Director of Paratransit position require a flexible schedule.  Paratransit team members must thrive in compassionately making a difference in the lives of others, communicate with integrity and grace while under pressure, and enjoy working within a team culture.  

Responsibilities: 

• This position supervises the Paratransit Shift Supervisors who oversees a team of 3 Customer Service Representatives and Routing & Scheduling Specialists who perform routing and scheduling, dispatch, and customer booking requests, while also overseeing ~20 Drivers. 
• Works with CFO to develop financial strategy to negotiate contracts annually and that all contract requirements are met for the program’s budget.  
• Work and meet weekly with Sonoma County Transit representative.  
• Working with the CFO, develop and manage all aspects of department budget, actively working to ensure the department is meeting or exceeding budget goals.  
• Responsible for overseeing strategy for department’s needs in hiring, training, evaluating and supervising all staff. 
• Maintain all program policies, procedures, and training materials and ensure compliance with Sonoma County Transit (SCT) and Federal Transit Authority (FTA) requirements. 
• Ensure the safety of all Paratransit & Volunteer Wheels staff, clients, and vehicles through Department of Transportation (DOT) and Cal/OSHA regulations.  
• Create a culture that maintains a high standard of customer satisfaction and professionalism. 
• Partner with HR to create succession plans, performance reviews, development plans for all department staff, and coaching managers.…  
• Mentor and develop Paratransit Shift Supervisors to ensure accurate record keeping of customer issues and calls, developing standard operating procedures (SOPs), systems, and metrics to help drive and support business needs.   
• Advanced understanding of routing and scheduling, with the ability to work with managers and staff to develop and implement SOPs, systems, and metrics to help drive and support business needs.   
• Participate in Emergency Response preparation at the county level and support evacuation efforts when activated by SCT. 
• Participate in meetings of other Paratransit systems to ensure that policy and procedures are coordinated.    
• Oversee compliance with the Department of Transportation (DOT) and Federal Transit Authority (FTA) and Cal/OSHA, HIIPA requirements, regulation and drug screening.   
• Demonstrate CVNL’s organizational values of Care, Connect, and Contribute. 
• Attend and participate in company-wide meetings and events, annual conference, and departmental safety and staff meetings. 
• Oversee and work with Paratransit Shift Supervisors to create a safe and efficient workspace minimizing incidents and accidents by making sure SOPs are up to date and properly communicated following company and Cal/OSHA guidelines.  
• Work with Paratransit Shift Supervisors to ensure drivers promptly report vehicle repair needs with Sonoma County Transit.  Fleet Maintenance management is not required for this position.   
• May be required to drive, train, or supervise on route 5-15% to ensure requirements are fulfilled, with best practices and procedures consistently applied.  
• Participate and be a leader for the Paratransit Department to work with others across CVNL programs and events that may include: Secret Santa, Heart events and/or workshops. .  
• Set comprehensive goals for performance and growth.  
• Evaluate performance by analyzing and interpreting data and metrics.  
• Contribute to the development of CVNL’s strategic goals and objectives. 
• Maintain continuous lines of communication, keeping the CEO informed of all critical issues. 

Requirements

Qualifications: 

• Bachelor’s degree in Logistics, Business Administration or equivalent; professional skills and experience may be substituted for education. 
• Five years’ experience in transit, preferably paratransit programs in a dynamic or flexible scheduling environment, logistics, or transportation services. 
• Strong management/leadership skills including 5+ years’ experience as a director/manager, including conflict management skills, and staff development.  
• Ability to develop strategy, set priorities, and exhibit strong organizational skills. 
• Proficient knowledge of Microsoft Outlook, Excel with the ability to create descriptive reports.  
• Excellent communication skills, both written and verbal with the ability to be empathetic and persuasive in individual and group settings.   
• Proficient knowledge of department and organizational communication and project management software and apps, Zoom, Basecamp, Tripspark a plus, etc.   
• Experience in implementation, training, and change management.  
• Possess a valid State of California Driver’s License. A commercial license is NOT required for this position.  
• Have an acceptable Department of Motor Vehicle  H-6 report and insurability at normal risk rates. 
• Cal/OSHA 30 or 10 certification preferred.  
• Successfully complete a pre-employment and random DOT drug test and physical. 
• Ability to operate all paratransit vehicles. Thorough knowledge of traffic laws and resources for training.  
• Sensitivity and compassion for elderly and physically and/or emotionally disabled individuals. 
• Knowledge of HIPAA rules and regulations desired. 
• Ability to work under pressure and handle a variety of concurrent tasks efficiently. 
• Ability to manage cost control and financial/budget experience. 
• Working knowledge of data analysis and performance/operation metrics. 
• Flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical operational initiatives. 

Physical Demands 

• Reasonable accommodations can be made to enable individuals with differing abilities to perform the essential functions.  

• Frequently work outside, supervising, training or driving in a variety of road and weather conditions. 

• Occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals and vibration.  

• Frequently required to sit, talk and hear. Occasionally required to climb, balance, stoop, kneel, crouch, crawl and walk.  

• Occasionally lift up to 25 pounds and push up to 300 pounds (wheelchair clients). 

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.   

Expected Hours of Work/Travel:  

• Paratransit is a seven-day a week operation.  The Department’s general operating hours are Monday through Friday 5:00am – 10:00pm, Saturday and Sunday 6:30am – 9:00pm.  Oversight of the department may require availability during these times to ensure operations run smoothly.   

• Travel for this position occurs between offices in Santa Rosa, Sonoma County Transit Annex, CVNL’s San Rafael office and occasional training out of Sonoma County.  

• This position is an onsite position but eligible for remote work as business needs allow.  

Benefits

• Vacation: 12 days in year 1, 15 days in year 2, 20 days in year 5.
• SICK: 11 Sick days per year
• Holidays: 13 days total, 12 observed with 1 Floating.
• Health Insurance with base plan 100% covered by employer.
• Vision and Dental Insurance.
• 403B Retirement Plans with 3.5% employer contribution after 12 months.
• Staff have regular opportunities to participate in professional development workshops and classes offered at CVNL

Compensation:
The budgeted starting salary that CVNL reasonably expects to pay for this position is $85,000- $110,000 annually. This takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, external market comparisons for similar positions in similar geographic locations and size. Offers are determined based on final candidate qualifications and experience.

CVNL is an equal opportunity employer and makes employment decisions on the basis of qualifications. The Agency policy prohibits unlawful discrimination in any employment decision based on pregnancy, childbirth or related medical conditions, race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, marital status, age, sexual orientation or any other basis protected by federal, state or local law or ordinance or regulation.