The Director of Virtual Care Delivery is responsible for the oversight and management of clinical care across our virtual care organization. This leader will supervise a multidisciplinary care team, ensure consistent delivery of high-quality patient care, recruit and manage a high performance team, and lead the implementation of evidence-based clinical protocols across programs.
The Director of Virtual Care Delivery is a key leader for the company as part of the Chief Operating Officer organization, and will focus on clinical team performance, care delivery standards, supervision of clinicians, patient outcomes, and operational excellence, ensuring our services are delivered safely, efficiently, and in alignment with evidence-based lifestyle medicine practices. The ideal candidate is a clinical professional (RD/RDN, RN, NP, PA) with strong clinical leadership experience scaling a virtual care delivery program, with a background in multidisciplinary models such as lifestyle medicine, chronic disease management, or preventive health programs.
Key Responsibilities
Clinical Leadership
Lead and manage the day-to-day operations of the multidisciplinary Care Team, including RDs, nurses, LCSWs, and other clinicians.
Partner with the Chief Medical Officer to develop and refine clinical programs to improve patient outcomes and program effectiveness.
Ensure clinical care is delivered according to established protocols, consistent care pathways, and evidence-based standards.
Monitor clinical workload, staffing levels, and scheduling to ensure appropriate patient access and continuity of care, as well as efficiency in utilization, service levels and response times, and patient satisfaction
Support research, program evaluation, and evidence generation when applicable.
Provide clinical support for external calls with existing and potential partners
Team Management & Development
Recruit, train, mentor, and evaluate clinical team members in partnership with clinical supervisors.
Establish clear roles, responsibilities, and performance expectations while promoting professional development and high standards of clinical practice.
Create a culture of quality and continuous improvement through regular clinical supervision, case reviews, and team meetings.
Foster a collaborative, multidisciplinary, mission-driven team culture focused on patient engagement, care quality, and outcomes.
Outcomes & Quality Improvement
Track clinical outcomes and key performance indicators.
Monitor clinical documentation, care plans, and patient interactions to ensure Clinical Services operates in accordance with regulatory requirements, telehealth standards, and other state or Federal guidelines.
Lead initiatives to improve patient engagement, adherence, and health outcomes.
Consistent Care Delivery
Develop and maintain standard operating procedures (SOPs) for clinical services and care delivery workflows in partnership with clinical operations leadership.
Partner with operations leadership to optimize clinical capacity, scheduling, and service efficiency.
Identify gaps and implement improvements to strengthen the delivery of virtual clinical services.
Requirements:
Advanced clinical degree (e.g., NP, PA, RD, RN, LCSW, or equivalent) with active U.S. licensure.
10+ years of clinical experience, including leadership or supervisory experience.
Bachelor’s degree required, Master’s Degree preferred
Experience overseeing multidisciplinary clinical teams.
Experience leading and scaling clinical operations in digital health, telehealth, or virtual care organizations.
Experience with GI and/or metabolic conditions a plus
Demonstrates a willingness to go above and beyond normal responsibilities to provide the best care possible
Excellent interpersonal communication and problem-solving skills
Experience in lifestyle medicine, preventive health, chronic disease management, or population health
Experience and ability to thrive in a fast-paced, high-growth environment
Strong personal computing skills - remote work experience preferred
Key Competencies:
Clinical services leadership
Multidisciplinary team supervision
Virtual care operations
Lifestyle medicine expertise
Clinical quality and compliance
Patient-centered care delivery
Salvo is a new approach to help millions of Americans facing chronic health conditions, centered on chronic gut health and metabolic conditions from IBS to obesity. We bring multidisciplinary virtual care to patients at community specialty care practices, particularly GI and hepatology brick & mortar clinics around the US. We assign each patient a “whole patient” care team and offer daily access to app-based care, using Remote Patient Monitoring (“RPM”) and Chronic Care Management (“CCM”) to bill. These services are covered by most patient’s insurance, both Medicare and commercial.
Salvo represents a major step forward to go beyond episodic appointments to continuous care, and deliver interdisciplinary wraparound care in partnership with the patient’s existing specialist. Salvo customers include over 700 GI physicians who have contracted to bring Salvo to their patients; three of the four largest independent GI practices in the US have chosen Salvo.
Salvo has raised a Series A investment round from leading healthcare investors who backed innovators such as Livongo, Ro, Brightline, Tia, and others. Salvo care includes a team for each patient of registered dietitians, nurses, and therapist/social workers, for a personalized, multi-month journey to better health.
