Director, Product Engineering
$230k - $270k USD
About Abby Care:
Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving.
Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home.
Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.
We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Meta, Amazon, Scale AI, DoorDash, Dropbox, and more.
The Role
We’re looking for an experienced and driven Director to lead our Product Engineering team. You will report to the VP, Head of Engineering. This is a full-time opportunity based in San Francisco, CA.
Abby Care is building an AI-native operating system for home-based care. Our platform powers the entire care journey: from intake and eligibility to care activation, care delivery, and revenue cycle management. The Product Engineering organization is responsible for building the end-to-end workflows, product surfaces, and application logic that make this system usable, reliable, and scalable.
As Director of Product Engineering, you will lead the teams responsible for building these workflows and user experiences. You will partner closely with Product, Clinical, Operations, and AI teams to translate company strategy into robust, high-quality software that powers our nationwide care platform.
This is a high-ownership leadership role combining technical judgment, product thinking, and strong execution. You will scale a high-performing engineering team while ensuring we deliver reliable systems in a complex, highly regulated environment.
Key Responsibilities:
Own delivery of core product workflows
Translate product strategy and business goals into clear technical roadmaps, milestones, and delivery plans.
Drive execution across multiple workstreams while ensuring predictable delivery and high product quality.
Lead the engineering teams responsible for building Abby Care’s core product systems across:
Intake and enrollment
Care activation and care orchestration
Clinical documentation
Caregiver workflows and communications
Billing, RCM, and compliance workflows
Build the product layer of the AI-native operating system
Partner with Product and AI teams to build the product workflows and user-facing systems that sit on top of Abby Care’s AI-native platform.
Work closely with platform and AI teams to ensure the product layer integrates cleanly with the underlying system of record, APIs, and intelligence layer.
Ensure product systems are designed to support:
AI-assisted workflows
automation and agent-driven tasks
scalable operational processes
high-quality data capture and feedback loops
Build and lead a high-performing engineering organization
Recruit and develop exceptional engineers and technical leaders.
Coach engineers and managers through regular feedback, mentorship, and career development.
Create an environment where engineers have high ownership, strong context, and the autonomy to deliver impact.
Establish clear operating mechanisms for execution, including:
sprint planning
technical design reviews
roadmap alignment
incident response and on-call ownership
The Requirements
10+ years of professional experience in software engineering
5+ years of engineering leadership experience managing teams and delivering complex product systems
Proven track record delivering end-to-end product platforms and user-facing systems
Strong system design and architecture skills, including scalable services, APIs, and data modeling
Experience partnering closely with Product and cross-functional stakeholders to ship high-impact features
Ability to operate effectively in ambiguous startup environments and drive execution across multiple teams
Experience building and scaling engineering teams, including hiring, mentoring, and performance management
Preferred
Experience in healthcare, compliance-heavy domains, or systems handling sensitive data (HIPAA, etc.).
Experience with modern cloud infrastructure (AWS preferred) and building secure, observable, reliable systems.
Familiarity with integrating AI-assisted features into product workflows (not required, but a plus).
Our Values
Families First
Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?”Urgency with Precision
Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand.Relentlessly Resourceful
As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity.Purpose with Positivity
We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve.Driven to Redefine What’s Possible
We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.
Benefits
Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
The base salary range for this role is between $230,000 to $270,000 + annual performance bonus + meaningful company equity.
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.
We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.