COMPANY SUMMARY
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of December 31, 2025, ESRT’s operating portfolio is comprised of approximately 7.6 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. The Company also owns two properties that are being redeveloped with approximately 0.4 million rentable square feet of office space and 43 thousand rentable square feet of retail space. More information about Empire State Realty Trust can be found at
esrtreit.com and by following ESRT on
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The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY
The Director, Property Operations, Multifamily will oversee the property management and operations of their growing multifamily portfolio. This includes 732 units in NYC and an additional 1,821 units located in VA, MI, and MO. The individual in this position will have the unique opportunity to establish and implement operational processes and capabilities from the ground up.
The Director, Property Operations, Multifamily will develop and lead property operations strategies, supervise on-site building staff and superintendents, coordinate maintenance and capital projects of the designated multifamily real estate portfolio. This role ensures that properties are managed efficiently, profitably, and in alignment with ownership objectives. The Director acts as a liaison between on-site property teams and Asset Management to translate strategic goals into actionable plans.
This individual will also play a crucial role in collaboration with senior leadership and contribute significantly to the growth of ESRT's multifamily portfolio. The success of this hire will be marked by their ability to adeptly establish robust processes and a strong team for effective property management.
RESPONSIBILITIES
PORTFOLIO OVERSIGHT:Direct and oversee day-to-day operations for ESRT’s residential properties to deliver best-in-class resident experiencesEstablish operational policies, procedures, and performance standards to ensure consistency across the portfolioSupervise on-site teams including Resident Managers, Superintendents, and maintenance personnel, ensuring adherence to ESRT service and operational standardsDevelop and implement preventative maintenance programs and safety protocolsIdentify opportunities to improve efficiency and reduce operating costs during and after transitionOversee bidding, procurement, and performance of vendors and contractors to achieve high-quality results at competitive costsCoordinate and manage capital improvement projects in collaboration with Asset Management and Construction teams and present ROI analysis and recommendations to senior leadershipUphold ESRT’s standards of presentation, cleanliness, and functionality for all residential buildings and amenitiesEstablish service benchmarks and KPIs for resident satisfaction, maintenance response times, and operational excellenceRespond to escalated resident issues and emergencies with professionalism and urgencyEnsure properties comply with all regulatory requirements including DOB, DHCR, OSHA, and fire safety regulationsMaintain all required certificates, permits, and operational documentationOversee regular inspections, safety meetings, and compliance auditsFINANCIAL MANAGEMENT:Assist in the development and execution of annual operating budgetsReview monthly financial statements and variance reportsSupport the acquisitions team in underwriting and conducting due diligence for multi-family assets to ensure accuracy and compliance with investment criteriaLEASING AND MARKETING:Support leasing and marketing strategies to drive occupancy, rent growth and enhance resident experienceTake part in development of pricing recommendations, lease approvals, and online marketing strategies
WHAT SUCCESS LOOKS LIKE
Seamless operational transition with no disruption to resident experienceConsistent delivery of high-quality service and maintenance standards across all propertiesEffective budget management and expense control resulting in improved marginsStrong, motivated on-site teams aligned with ESRT culture and performance expectationsHigh resident satisfaction scores and reduced complaint response times
REQUIRED SKILLS / ABILITIES
Strong knowledge of NYC building operations, codes, and compliance (DOB, DHCR, Local Laws, etc.)Demonstrated ability to manage budgets, control expenses, and oversee capital projectsExperience developing operational processes and leading transitions or organizational changesStrong leadership, communication, organizational, and problem-solving skillsProficiency in Microsoft Office Suite, Yardi, and building systems software
EDUCATION & EXPERIENCE
Minimum 10 years of experience in multifamily property management or operations experience, with at least 5 years in a supervisory/managerial role overseeing multiple sites or large teamsManagement of an in-house property team with proven leadership skills and experience effectively building, managing, and motivating a teamExcellent work ethic, integrity, and professionalism, with the ability to be an effective representative of ESRT in the broader marketStrong financial, analytical, strategic planning skills, with experience in developing, managing budgets, and reporting against financial forecastsAbility to quickly digest and process information to make smart, thoughtful decisionsA results-oriented approach, capable of enhancing processes and offering insightful feedback to drive ongoing improvementExcellent verbal and written communication skillsPositive, service-oriented attitude, characterized by a collaborative demeanor, proactivity, and excellent follow-through skillsAbility to build and sustain respectful and productive working relationships with colleagues and clients, actively embracing and contributing to an inclusive and diverse work environmentExperience operating and thriving in an entrepreneurial environmentOccasional travel will be required to properties outside of NYCHigh degree of accountability and ownership, demonstrating reliability and commitmentKnowledge of NYC regulatory requirements for multifamily assetsExperience and interest in evaluating and implementing PropTech solutionsUndergraduate degree from an accredited institution
PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at times
WHAT YOU CAN EXPECT
At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors - Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independentlyDynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT Dependable – you take a strong sense of ownership and accountability over your work Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude Curious – you consistently look for new ways to work smarter, not just harderEthical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culturePositive – you possess a service-oriented attitude with excellent follow through
BENEFITS
Competitive base salary and bonusHealth/Dental/Vision insuranceCompany sponsored Life, AD&D, STD (with Salary Continuation), and LTD InsuranceVoluntary Enhanced LTD ProgramVoluntary Hospital, Accident, and Cancer Programs401(k) with 100% match up to 5%Paid parental leavePre-tax transit accountsEmployee Assistance Program for emotional, financial, and legal support
WELL-BEING
Generous paid time offFlex remote work timeFlex Summer FridaysEmployee engagement programsVolunteer time offContinuing educationComplimentary Empire State Building Observatory accessComplimentary gym membership and other wellness benefitsEmployee Discount Programs
ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.
