Director, Revenue Operations
We are seeking an experienced Rev Operations Lead to provide immediate operational leadership and continuity for our sales function during a transition period. This is a business-critical role with end-to-end ownership of HubSpot as the sales CRM, supporting pipeline management, forecasting, reporting, and sales process governance.
The ideal candidate will have hands-on HubSpot experience within a sales organisation (rather than marketing-led CRM ownership) and be comfortable operating at pace, partnering closely with senior sales leadership to support revenue delivery.
Key Responsibilities
Rev Operations & CRM Ownership
- Act as the primary owner and administrator of HubSpot for the sales function, ensuring data accuracy, CRM hygiene, and process adherence.
- Maintain and optimise sales pipelines, deal stages, properties, workflows, and dashboards aligned to sales needs.
- Manage user access, permissions, and system configuration for sales users.
- Ensure HubSpot is effectively supporting forecasting, deal progression, and leadership reporting.
Pipeline, Forecasting & Reporting
- Own sales forecasting processes and cadence, ensuring accurate and timely reporting to sales leadership.
- Produce regular pipeline, performance, and conversion reports to support decision-making.
- Partner with Sales and Finance to align pipeline data with revenue reporting and expectations.
Sales Process & Enablement
- Support and document sales processes, playbooks, and best practices within HubSpot.
- Act as a point of contact for sales users on CRM usage, process questions, and troubleshooting.
- Drive consistency in deal management and data entry across the sales team.
Cross-Functional Collaboration
- Work closely with Sales leadership, Finance, and RevOps stakeholders to ensure CRM and sales operations align with broader business needs.
- Support handoffs between Sales and Customer Success where required.
Requirements
Skills & Experience
Essential
- Strong, hands-on experience as a Rev Operations Manager / Lead, supporting an active sales organisation.
- Advanced HubSpot experience, including pipeline setup, workflows, reporting, and CRM administration.
- Proven experience supporting sales forecasting, pipeline management, and reporting.
- Strong understanding of enterprise or B2B sales processes and deal cycles.
- Ability to operate independently, prioritise effectively, and deliver at pace in a transition environment.
Desirable
- Prior experience working with Salesforce or Dynamics (knowledge or previous use).
- Experience in a high-growth, scaling, or SaaS environment.
- Exposure to RevOps or multi-system CRM integrations.
Benefits
A competitive salary based on your experience and ability to perform in role
25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days
Private medical insurance
Life assurance - 4x your base salary
Fantastic corporate discounts and mental wellbeing support, including a top of line EAP.
Salary sacrifice schemes
Enhanced Maternity, Adoption & Share Parental Leave
We have fantastic offices in Basingstoke and London complete with a fully stocked fridge / snacks and catered lunches 2 times a week.
We also reward our teams with monthly socials,4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success