Director Site Reliability Engineering

About the Role

The Director, SRE leads the strategy, maintenance, and continuous improvement of infrastructure, monitoring systems, and applications, while overseeing on-call incident response. This role drives disciplined project execution, optimizes costs through FinOps practices, and ensures alignment of applications and architecture with long-term vision.

Working closely with Product, Engineering, and Customer Success, the Director, SRE supports smooth pre- and post-deployment operations, proactively addressing system challenges and optimizing performance. The role also leads incident response efforts, ensuring resilience and reliability.

As a people leader, the Director, SRE builds and develops a global SRE team, mentors managers, and fosters a strong team identity with clear goals and delivery plans.

What You'll Do

• Vision & Strategy: Inspire and lead with a clear vision; define and communicate the SRE roadmap in alignment with business goals.
• Governance & Alignment: Chair governance forums to align application architecture, workloads, observability and technology stack toward shared standards.
• Execution Discipline: Drive disciplined project execution with clear reporting and progress tracking on key initiatives.
• Cost Optimization: Lead FinOps practices to continuously optimize infrastructure costs, improve gross margins, and embed financial accountability across all engineering teams.
• Operational Excellence: Oversee monitoring of infrastructure health, performance, and utilization to meet current and future company needs.
• Incident Response: Manage and evolve the 24/7 monitoring and on-call rotation with a follow-the-sun approach between Australia and North America to ensure effective incident detection and resolution.
• Collaboration: Partner closely with Product, Engineering, Customer Success, Support, and Data teams to proactively address system challenges and improve resilience.
• People Leadership: Provide direction that inspires and aligns with business goals, while cultivating trust, collaboration, and inclusion across the organization, and developing future leaders through mentorship and talent growth.
• Standards & Innovation: Establish, roll out, and continuously improve technical and operational best practices, staying ahead of industry trends.

What You Bring

• A degree in Computer Science, Software Engineering, Mathematics, or similar.
• 4+ years of experience as a people leader within an Engineering team. 
• Strong interpersonal and communication skills with the ability to build relationships, influence outcomes, and drive alignment across functions and stakeholders at all levels of the organization.
• Hands-on technical experience with cloud platforms (AWS), Linux, Kubernetes, microservices, and large-scale operational systems (billions of requests/month, 99.9%+ SLA).
• Demonstrated success leading FinOps or cost optimization initiatives, and chairing governance architecture and processes to align technical and business priorities.
• Strong program/project management discipline with a record of delivering complex engineering initiatives on time and at scale.
• Familiarity with system and network security, data backup and recovery, business continuity, and disaster recovery practices.
• Experience working with global cross-functional teams across time zones and cultures to achieve shared objectives.
• Deep experience participating in or managing on-call rotations for monitoring, with proven incident response leadership.
• Track record of recruiting, mentoring, and developing engineering leaders and fostering high-performing teams.
• Excellent written and oral communication skills in English; bilingual French/English is an asset.