DOMESTIC OPERATIONS SUPERVISOR

ESSENTIAL FUNCTIONS. 

• Supervise all Domestic operations department and activities 

o This includes oversight of all domestic transportation and logistics services. Transportation via air, ocean and land where applicable. 

• Oversee the transportation of freight via air and ground and ensure complete customer satisfaction by facilitating timely and accurate communication 

• Liaise with customers, suppliers and transportation companies to ensure that a premium level of customer service is always present. 

• Ensure that all station boards in the system are up to date with all pertinent information such as PODs, milestones, status updates and costing information 

• Ensure that all issues related to service failures are followed up on and corrective action implemented via CAR form 

• Responsible for the cost efficient movement of shipments and operations. 

• Manage, supervise and train department personnel 

• Ensure that all personnel are providing a high level of customer service to both internal and external customers. 

• Ensure prompt and accurate completion of all paperwork associated with movement of all shipments 

• Ensure timely pick-ups, recoveries, deliveries, and carrier and agent selection, while maintaining cost controls 

• Oversee and assist in the preparation and approval of rate quotes or shipment costing for internal and external customers. 

• Conduct annual performance reviews for all staff within department. 

• Hire, lead, coach, enforce, empower and direct reports to perform and achieve in line with Company values and strategy, and department goals adhering to Company SOP and policies. 

• Supervise day-to- day operations of the Domestic operations department, interacting with other department managers, executive management team, the sales team, warehouse management and order processing. 

• Ensure that department performance meets and exceeds established standards 

• Report weekly on department performance regarding volume, revenue and other operational KPIs 

• Recommend and implement strategies to continually improve department performance

Qualifications

Job Requirements:

• Minimum 5 years of supervisory experience in Domestic Freight Forwarding Operations Required. Please do not  apply if you do not have direct Domestic operations experience. 

• BS/BA degree. 

• Self starter, motivated and driven 

• Experience with customer relations and relationship management 

• Must be proficient in MS Office applications 

• General technical skills 

• Must be able to effectively communicate verbally and in written form across all levels of the organization and customers. 

Experienced in managing a team of import and export agents in a dynamic fast paced department.

Additional Information

All your information will be kept confidential according to EEO guidelines.