Dutch Speaking Customer Service Agent - Mercier Consultancy Bulgaria

Join Mercier Consultancy as a Dutch Speaking Customer Service Agent in our Bulgaria office! We are seeking motivated and dynamic individuals who are passionate about delivering exceptional customer service to our Dutch-speaking clients. This role is a fantastic opportunity to be part of a vibrant team dedicated to client satisfaction.

In this position, you will respond to inquiries, assist with problem resolution, and ensure that our Dutch-speaking customers have a seamless experience while using our services. Your fluency in Dutch is crucial for fostering strong relationships and maintaining customer loyalty.

Responsibilities

• Assist customers in Dutch through phone, email, and chat communications
• Provide accurate information regarding our products and services to clients
• Document customer inquiries and interactions in our CRM system
• Collaborate with team members to resolve customer issues effectively
• Educate clients on product features and best practices
• Gather and relay customer feedback to improve service quality
• Participate in training and development initiatives to enhance service skills

Requirements

• Fluency in Dutch and English, both written and verbal
• Excellent communication and customer service skills
• Experience in customer service or related fields is beneficial
• Strong problem-solving abilities and attention to detail
• A positive attitude with the ability to work well in a team environment
• Effective time management skills and ability to handle multiple tasks
• Willingness to learn and adapt to new challenges

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...