Dutch Speaking Customer Service for Digital Marketing Platform - Work In Sofia

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives for a leading Digital Marketing Platform in Sofia. This role is perfect for individuals who are enthusiastic about digital marketing and passionate about helping customers succeed. As a member of our customer service team, you will provide support to clients in Dutch, assisting them in utilizing the platform effectively to achieve their marketing goals.

Key Responsibilities

• Handle customer inquiries regarding the digital marketing platform via phone, email, and chat in Dutch.
• Provide guidance to clients on using the platform features and tools effectively.
• Assist with troubleshooting issues and resolving customer concerns promptly.
• Offer insights and best practices to help clients maximize their marketing campaigns.
• Document customer interactions accurately and maintain updated records in the CRM system.
• Collaborate with marketing and technical teams to enhance the service experience.
• Stay informed about the latest trends in digital marketing to provide relevant support.

Requirements

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service, preferably in the digital marketing or technology sector.
• Strong communication skills with the ability to convey complex information clearly.
• Excellent problem-solving skills and a customer-centric approach.
• Ability to manage multiple inquiries efficiently in a fast-paced environment.
• Familiarity with CRM software and digital marketing tools is advantageous.
• Willingness to work flexible hours, including evenings and weekends, as required.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Health Insurance
5. And Much More...