Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Pharmaceuticals industry. This role is ideal for individuals who are passionate about healthcare and possess a commitment to delivering exceptional customer service to clients and healthcare professionals.
Responsibilities
- Provide outstanding customer service to Dutch-speaking clients through various channels including phone, email, and chat.
- Assist healthcare professionals and clients with inquiries regarding pharmaceutical products, prescriptions, and services.
- Ensure accurate information is relayed regarding product availability, usage, and safety guidelines.
- Handle customer complaints and resolve issues in a professional and empathetic manner to maintain client satisfaction.
- Maintain comprehensive knowledge of the pharmaceuticals sector and stay updated on product offerings and regulations.
- Document all customer interactions accurately and contribute to process improvements.
- Collaborate with internal teams to ensure effective communication and resolution of client issues.
Requirements
- Fluency in Dutch and English, both written and spoken.
- Experience in customer service, preferably within the pharmaceuticals or healthcare sector.
- Strong communication skills and a customer-oriented mindset.
- Ability to handle sensitive information with discretion and professionalism.
- Proficiency in customer service software and Microsoft Office Suite.
- Detail-oriented with excellent organizational skills.
- A strong interest in the pharmaceuticals industry and a willingness to learn about various products.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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Patrique Mercier Recruitment – Connecting Talent with Opportunity Across Europe and BeyondPatrique Mercier Recruitment is a premier international recruitment agency specializing in multilingual talent acquisition for some of the world’s leading compani...
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