Duty Manager (Night Shift) - Birmingham Airport

Aviation recruitment experts Optime Group are excited to be recruiting for a Duty Manager (Night Shift) to join a major aircraft cleaning operation at Birmingham Airport.

This is a senior night-shift operational role, responsible for leading teams, maintaining airline service level agreements, and ensuring the safe, on-time delivery of aircraft cleaning services across a busy airport environment.

What’s on offer:

Rate of Pay: £16.83 per hour
Shifts: Night Shift (18:45 – 06:45)
Shift pattern: 4 nights on / 4 nights off
Weekly Pay (every Friday)
Full site training and onboarding provided
Permanent Role

Start Date:

ASAP!

Key Duties:

Operational Leadership & Service Delivery
Lead the night operation to ensure all aircraft services are delivered on time and to the required standard
Maintain high service levels across all customer airlines in line with SLAs
Investigate service failures and respond to airline customers where required
Ensure effective communication with the Station Manager to support smooth operational delivery

People Management & Welfare
Support station management with coaching, motivation and performance management
Identify training needs and support staff development
Conduct staff assessments and aircraft cleaning inspections
Ensure company welfare policies are applied in line with regulations, internal policies and customer obligations
Lead by example with a proactive and professional approach

Health, Safety & Compliance
Maintain a zero-tolerance approach to health and safety non-compliance
Ensure company and airline procedures are followed at all times
Inspect equipment to ensure operational and safety standards are met
Ensure all mandatory training requirements are completed

Operational Control & Reporting
Review operational reports and resolve issues to minimise costs and avoid delays
Manage associated paperwork and AV Clean systems in line with regulatory and company requirements
Deliver effective pre-shift briefings and ongoing shift communication
Complete administrative duties including reports, emails and employee relations documentation

Customer & Stakeholder Management
Proactively support the Station Manager with airline complaints or service issues
Maintain a professional and impartial approach with staff, airlines and airport stakeholders
Support continuous improvement to minimise service defects and meet performance targets

Requirements:

Previous aviation operations or duty management experience is essential
Strong leadership and people management skills
Excellent planning, communication and decision-making abilities
Ability to assess situations quickly and implement corrective actions
Good working knowledge of health & safety, employment and security obligations
Flexible approach to working shifts where required
Full UK manual driving licence is essential
Must be over 18 and have the Right to Work in the UK

Please note:

As this is an airport-based role, successful candidates must pass security checks in line with CAA regulations, including:
5-year checkable work history
Criminal record check with no disqualifying convictions

For an opportunity to join this high-performing aviation operation, please submit your CV to apply today.

Optime Group is acting as an Employment Business in relation to this vacancy.