Dynamics 365 Consultant - Customer Engagement & Project Operations
We are a long‑established and highly respected Microsoft Partner with an extensive and expanding portfolio of high‑profile clients. Our continued growth means we are looking for a Dynamics 365 and Power Platform Consultant who can support the definition, design and delivery of Microsoft‑based business solutions, specially focussing on D365 Project Operations, ensuring excellence across time, cost and quality.
The focus of this role is to bring technical and consulting expertise to client engagements, ensuring that business challenges are understood and that technology is applied effectively to achieve the desired outcomes. CPS prioritises long‑term value, adoption and change management, and future readiness in every solution we deliver.
As part of our evolving capability, we are placing increasing emphasis on Dynamics 365 Project Operations. Candidates with experience or interest in project‑centric workloads will have an opportunity to contribute to a growing area of our delivery portfolio.
Requirements
With a primary focus on Microsoft Dynamics 365 Customer Engagement (CE), the wider Power Platform and Dynamics 365 Project Operations, you will take a leading role in analysing business requirements and delivering high‑quality solutions across a range of sectors including public sector, professional services, construction, financial services, utilities and retail.
The ideal candidate will be / have:
- Detailed knowledge of Microsoft Dynamics 365, focusing on Dynamics 365 CE and the wider Power Platform, with experience in Dynamics 365 Project Operations (ProjOps).
- Experience delivering or supporting project‑centric business solutions such as project planning, resource scheduling, time and expense, utilisation or project financials.
- Excellent consultative skills and the ability to influence and communicate with stakeholders at all organisational levels.
- A self‑starter with a ‘make it happen’ attitude and a desire to grow both personal and organisational capability.
- Proven commercial awareness, able to recognise and develop new opportunities while engaging with clients.
- Ability to support presales activity including estimations and solution shaping.
- Strong personal time management skills ensuring work is delivered to scope, quality and budget expectations.
- Experience delivering Microsoft‑based solutions with consideration for adoption, sustainability and strategic alignment.
- A commitment to ensuring clients are delighted with the services they receive.
- Broad understanding of solution delivery patterns, practices and application lifecycle management across design, configuration, testing, release and support.
CPS operates nationally, and travel may be required at times. This is balanced with the flexibility to work from home when face‑to‑face engagement is not essential.
Successful candidates will bring strong consulting capability across all phases of the delivery lifecycle.
This role may include leading or supporting the following activities:
- Requirement Definition – working with clients to capture and challenge requirements, ensuring feasibility and alignment to platform capabilities.
- Solution Design – designing CE, Power Platform and Project Operations capabilities, including project planning, resource assignments, time, expense, project cost and revenue scenarios.
- Configuration – implementing agreed requirements within the solution.
- Test Management – reviewing configuration, supporting client testing and ensuring solutions meet quality expectations.
- Process Design and Mapping – documenting and designing business processes, including project delivery and project accounting workflows.
- Awareness Presentations & Workshops – helping clients understand solution capabilities and prepare for adoption.
- Training Preparation & Delivery – designing and delivering targeted, hands‑on training sessions.
- Data Migration Support – guiding clients through data preparation and migration approaches.
- Mentoring and Support – enabling client teams to become self‑sufficient and confident users of D365 and the Power Platform.
Candidates will be able to demonstrate the following:
· Excellent working knowledge of Microsoft Dynamics 365 CE.
· Experience with the Power Platform including Power BI, Power Apps (canvas and model‑driven), Power Automate and Power Pages.
· Experience with, or strong interest in learning, Dynamics 365 Project Operations or other project‑based ERP/PSA systems.
· A understanding of other Microsoft based PPM Solution eg Planner Premium
· 5+ years’ experience in a consulting role delivering CRM or related business applications.
· Strong analytical and creative problem‑solving capability.
· Proven experience of full project lifecycle delivery.
· Excellent communication and interpersonal skills, with the ability to lead small project teams.
· Evidence of career progression and continuous learning.
· Ability to demonstrate technical capability through questioning and assessment.
Desirable Certifications
- Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Power Platform Developer Associate
- Microsoft Certified: Power BI Data Analyst Associate
- Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate
Desirable Microsoft Applied Skills include:
- Create and Manage Automated Processes using Power Automate
- Create and Manage Canvas Apps with Power Apps
- Create and Manage Model‑Driven Apps with Power Apps and Dataverse
- Project‑related Applied Skills (e.g. resource scheduling, project financials, project governance)
- Any Azure Applied Skills
- Any Copilot Studio or AI Applied Skills
Benefits
Current at the time of writing. Subject to change.
- 9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday)
- PMI with Vitality Health
- Medical Cash Plan with Medicash
- Life Assurance (Death in Service) with YuLife
- Employee Assistance Programme
- 25 days holiday (plus all Public Holidays) – increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years
- Your birthday day off
- Access to Costco Membership
- Salary Sacrifice Scheme, applicable to:
- Workplace Pension https://www.nestpensions.org.uk/schemeweb/nest/about-pensions/why-save-with-a-workplace-pension.html
- Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets)
- Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase)
- EV Car Schemes
- Discounted Gym Membership
- Cycle Schemes
- Home & Tech discounts for IKEA and Curry PC World
- Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5.
In addition, these are just some of our cultural benefits
- Quarterly and annual star performer awards – voted for by your peers and colleagues
- Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues
- Annual professional and personal training budget to support your PDP
- Career Development Frameworks
- Reward schemes that are designed to thank you for your hard work and make life a little more affordable.
- Monthly employee experience/engagement survey
- Quarterly company meetings
- At least one, usually the kick-off in March/April, will typically be in-person.
- The others are conducted as Town Halls.
- Duration of in-person company meetings is generally 2 or 3 days and location changes every year.
- Social/team building events, organised by our incredible Employee Forum
- Regular, meaningful 1 to 1s
- Long service recognition at 5, 10, 15, 20 years and onwards
- Award winning culture Great Place to Work™ Nov 24 to Nov 25; Best Workplaces for Development™ 2025, Best Workplaces for Wellbeing™ 2025, Best Workplaces for Women™ 2025, Best Workplaces in Consulting and Professional Service™ 2024