EAP Onsite Counsellor

The Onsite Counsellor will provide dedicated, full-time emotional and psychosocial support to employees within a dynamic and operationally complex client environment. The role is focused on delivering high-quality, proactive counselling services, promoting employee wellbeing, and supporting organisational health through a multidisciplinary EAP approach.

KEY RESPONSIBILTIES

1. Counselling & Employee Support

• Provide confidential, short-term counselling to employees dealing with emotional, psychological, and social challenges.
• Support a range of concerns including stress, trauma, relationship issues, workplace challenges, and personal crises.
• Conduct risk assessments and ensure appropriate escalation where required.
• Maintain accurate, ethical, and confidential case records in line with professional standards.

1. Proactive & Preventative Interventions

• Identify emerging trends and risks within the employee population.
• Deliver proactive interventions such as wellness initiatives, psychoeducation sessions, and group support where needed.
• Be visibly present and accessible to employees to encourage early help-seeking behaviour.

1. Onsite Presence & Travel

• Provide consistent onsite support across multiple client locations in Cape Town.
• Travel between sites as required to ensure equitable access to services.
• Build strong relationships with employees, line managers, and key stakeholders at each site.

1. Stakeholder Engagement

• Collaborate with HR, management, and operational teams to support employee wellbeing.
• Provide guidance to managers on handling employee-related concerns (within ethical boundaries)

1. Multidisciplinary EAP Collaboration

• Work closely with the broader EAP team, including psychologists, social workers, coaches and legal / financial advisors.
• Facilitate referrals to appropriate internal or external resources where needed.
• Contribute to integrated case management and holistic employee support.

1. Reporting & Insights

• Provide reports and feedback as required.
• Offer insights and recommendations to enhance employee wellbeing and organisational effectiveness.

Qualifications

MINIMUM REQUIREMENTS

• Bachelor’s Degree in Psychology, Social Work, or related field (Honours preferred).
• Registration with relevant professional body (e.g. HPCSA / SACSSP).
• Minimum 3 – 5 years’ counselling experience, preferably within an EAP or corporate environment.
• Valid driver’s license and own reliable vehicle (essential).

CORE COMPETENCIES

• Strong counselling and crisis intervention skills.
• Ability to work independently within a complex, high-pressure environment.
• Proactive mindset with the ability to anticipate and address emerging needs.
• Excellent interpersonal and relationship building skills.
• High level of emotional intelligence, professionalism, and ethical conduct.
• Strong organisational and administrative skills.
• Adaptability and resilience.

Additional Information

Personal Attributes 

• Accountability
• Action Orientated
• Collaborative 
• Communication Skills 
• Simple Writing Skills 
• Manages Complexity
• Problem Solving Skills 
• Creative Thinking
• Decision Making SKills 
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation 
• Resilient and adaptive 
• Resourcesful
• Signancance and values orientated