Engagement Manager (in person)
As our company and client portfolio grows, we’ve been expanding our Engagement Management team to manage customer relationships and care for our teams.
The engagement management team has diverse experiences: some are developers that grew into project management, some are prior executives, and others have more of a sales and account management background. They’re different people with the same mission:
They bring out the best in us in 3 key ways
#1. They care for our makers.
Our craft is important–knowing how modern products are built is table stakes for the job. More importantly, managers care for their teams. Looking out for our people, their interests, their career and their success is a huge component of the role.
#2. They care for our clients.
Of course, clients matter to a professional service firm – building high trust relationships is the name of the game. But consultancies driven primarily by top line growth and maximum utilization can’t also have the customer’s best interests at heart.
• Can you imagine it being okay to tell a client the hard truth about their plans, knowing they might fire you?
• Can you imagine giving free advice knowing a customer might steal it and hire your low-cost competitor?
• Can you imagine steering a customer towards another firm because it’s in their best interest, despite you having the capabilities on staff to do the work?
Engagement managers do the right thing for our customers, whether that’s making recommendations, helping them improve practices or keeping our team focused on the big picture.
#3. They care for our company.
ESOPs like us play the long game. We don’t talk about exits, meeting PE firm demands or aggressive growth targets. Do we want to grow? Yes. Fast and furious? No.
Reinforcing our culture-first approach, supporting the paced growth, staying curious, and relentlessly finding better ways to work is how leaders thrive at SEP.
Key responsibilities:
Our ideal candidate:
SEP is a software product design and development company located in Westfield, IN. We provide powerful teams of thoughtful developers and designers to bring ideas to life. Founded in 1988, SEP is one of Indiana’s largest software development firms with 180 employees. Our clients span from Fortune 100 to scale-up companies. We are 100% employee-owned through an ESOP and are consistently recognized for our great culture (Top Workplaces, Best Place to Work in Indiana, Techpoint Mira Exceptional Employer).
We are an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities