Is the Engineer, EFT Application Support role at Egyptian Banks Company 4 remote?

The Engineer, EFT Application Support role at Egyptian Banks Company 4 is an on-site position located in Cairo, Cairo Governorate, Egypt.

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Engineer, EFT Application Support

Egyptian Banks Company 4Cairo, Cairo Governorate, Egypt3w ago

Analyze and troubleshoot malfunctions in running applications as part of second-level support.
Investigate and handle customer-reported issues, service requests, and inquiries.
Escalate and report production-related issues to internal stakeholders in a timely manner.
Ensure the availability and stability of 24/7 production environments.
Perform installation and deployment of new releases and fixes for payment system applications.
Participate in on-call rotations, handling out-of-hours incidents and notifications related to production issues.
Support planned maintenance activities on production environments according to the predefined on-call matrix.

Requirements

Bachelor’s degree in Computer Science, Computer Information Systems, or an equivalent discipline.
3–5 years of relevant experience in EFT application support or a similar technical support role.
Strong understanding of client/server communication models.
Hands-on experience with APIs, web services, and XML.
Proficiency in UNIX/Linux operating systems.
Solid knowledge of ISO 8583 standards and financial transaction processing.
Experience with mobile payment systems.
Working knowledge of shell scripting.

Engineer, EFT Application Support

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