Engineering Manager, DevOps

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com

Cyara’s Diversity, Equity, Inclusive and Belonging Statement: 

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success. 

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive. 

As a Engineering Manager, Devops, you will play a crucial role in leading and mentoring a team of cloud engineers while also providing technical guidance to ensure the successful delivery of high-quality cloud infrastructure and Cloud Engineering solutions. Reporting to the Senior Director of CloudOps, your role requires a blend of strong technical expertise in AWS and Cloud Engineering practices, excellent leadership skills, and a strategic mindset to drive the team towards achieving the company's objectives.

Strong Technical Focus and Leadership: Dive into challenging technical issues related to AWS infrastructure, guide the team to tackle ambitious problems, and ensure our efforts deliver high-value impact.

Service Ownership and Cloud Engineering Best Practices: Take charge of maintaining and operating our team's AWS services, implementing Cloud Engineering best practices to foster the production of high-quality, well-architected, and sustainable infrastructure as code.

Team Development:

Provide coaching and mentorship to cloud engineers and offer guidance to senior contributors, maximizing their potential.

Conduct regular performance reviews to assess and support engineers' growth and development.

Manage career development plans, ensuring alignment with individual and company goals.

Commercial Insight and Stakeholder Communication: Utilize your interpersonal skills and commercial acumen to ensure team members understand the impact of their work on infrastructure and product delivery. Also, provide estimates for delivery to stakeholders.

Vision Alignment and Strategic Clarity: Clarify the team's vision, mission, and strategy for AWS and Cloud Engineering practices, ensuring alignment with company objectives to avoid wasted efforts.

Collaboration with Product Owner and Development Teams: Collaborate closely with the Product Owner and development teams to comprehend and contribute to the product roadmap, ensuring seamless integration of Cloud Engineering practices.

Agile Methodologies and Continuous Delivery: Employ Agile methodologies with the assistance of the Scrum Master to continuously deliver value to customers through efficient Cloud Engineering processes.

Cultivate a Culture of Continuous Improvement: Foster a culture of continuous improvement through retrospection, encouraging the team to reflect on past experiences and strive for ongoing enhancement of Cloud Engineering practices.

Project Management:

Develop detailed project plans outlining key milestones, deliverables, timelines, and resource allocation for Cloud Engineering initiatives.

Ensure transparency by providing detailed reports on initiative status, including metrics, timelines, and any deviations from the plan.

Strategic Input: Provide feedback and input to Senior Managers to align Cloud Engineering initiatives with overall company strategy and vision.

AWS Expertise: Minimum of 8+ years of hands-on experience with AWS services, including:

Containers (Docker, AWS ECS)

AWS Fargate

Serverless computing (AWS Lambda, API Gateway)

Cloud cost management and optimization

Kubernetes (preferably Amazon EKS)

Networking: Strong understanding of AWS networking concepts (VPC, subnets, security groups, etc.)

Linux-Based Systems: Extensive experience (minimum 8+ years) with Linux-based operating systems, including:

Proficiency in shell scripting (Bash, Zsh)

System administration and performance tuning

Security hardening and patch management

Troubleshooting and debugging in Linux environments

Infrastructure as Code: Proficiency in tools like Terraform, AWS CloudFormation, or AWS CDK.

CI/CD Expertise: Strong understanding and implementation experience with CI/CD pipelines using tools like Jenkins, GitLab CI, BuildKite or AWS CodePipeline.

Scripting and Automation: Proficiency in scripting languages such as Python, Bash, or PowerShell for automation tasks.

Monitoring and Logging: Experience with AWS CloudWatch, Prometheus, Grafana, ELK stack, or similar tools.

Security and Compliance:

In-depth knowledge of AWS security best practices and IAM

Experience with compliance frameworks (e.g., SOC 2, HIPAA, PCI DSS)

Implementing and maintaining security policies and procedures

Database Management: Familiarity with managing databases in AWS (RDS, DynamoDB, etc.)

●       Minimum 10 years industry experience.

●       BS in CS/ Masters in CS or equivalent.

●       AWS certification(s) (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) preferred.

Excellent Interpersonal Skills: A people person who can mentor, understand and inspire individuals and teams, fostering collaboration and teamwork.

Strategic Thinking: Ability to operate strategically, from conception through continuous operation of 24x7 cloud services. Capable of distilling complex and ambiguous situations into actionable plans for the team.

Agile Advocate: Advocate and practitioner of agile processes, emphasizing continuous integration, continuous deployment, and automation to drive efficiency and productivity.

Delivery Focus: Delivery-focused individual who values curiosity, collaboration, and the development of others to ensure success within the team and organization.

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an  equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

Interested? Know someone who might be? Apply online now. 

Agencies: Thanks, but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.