Engineering Manager, Program Services

Lithic is hiring an Engineering Manager to lead the team building the next generation of AI-powered program management tools. Program Services is one of the most operationally complex surfaces in fintech — dispute resolution, fraud monitoring, compliance oversight, cardholder support, reconciliation — and it's almost entirely unexplored territory for agentic AI. Your team will change that.

What you'll do:

• Lead and manage a team of full-stack engineers, owning their performance, growth, and overall team health
• Own the technical vision for agentic program management — defining where AI agents can take over manual workflows in disputes, fraud, compliance, and customer operations, and building the roadmap to get there
• Partner closely with product, design, and Lithic's operations teams to identify automation opportunities and ship tools that meaningfully reduce manual lift for customers and internal teams
• Drive engineering execution — maintaining velocity, managing scope, and holding a high bar for code quality and operational excellence
• Build and reinforce engineering best practices, leveling up the team's tools, processes, and collective craft
• Recruit, hire, and retain strong engineering talent
• Serve as a technical thought partner to cross-functional stakeholders across product, design, and the broader engineering org

What you'll bring:

• Proven experience managing software engineering teams, with a track record of delivering complex products in a fast-moving environment
• Genuine excitement about building agentic systems — you've thought hard about where LLMs and AI agents fit (and where they don't) in high-stakes, regulated workflows
• Strong technical foundation — you've shipped full-stack products and can credibly engage on architecture, code quality, and technical tradeoffs
• Experience with modern web stacks; familiarity with TypeScript, Node/Express, and frontend frameworks (e.g., Vue or React) is a plus
• A clear point of view on what great engineering management looks like — hiring well, developing people, and building team culture
• The ability to balance speed and quality, and to help your team do the same
• Strong communication skills and comfort operating across engineering, product, and business stakeholders

Why this role:

The work of managing a financial card program is still largely manual — compliance reviews, dispute filings, fraud rules, reconciliation reports. Lithic has the platform, the data, and the customer relationships to change that. This team has a legitimate first-mover opportunity to build AI-native operations tooling in a domain where the incumbents are years behind. If you want to lead a team where agentic is creating material value for customers — not demos, not experiments, but real products that run real financial programs — this is it.

The annual US salary range for this role is $169,000 - $265,000 plus equity. This salary range is inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

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