Enterprise Account Manager (EMEA)
k-ID is the global leader in privacy first compliance and age verification infrastructure. Recognized as one of TIME’s Best Inventions of 2025, named a Tech Pioneer by the World Economic Forum, and a winner of Fast Company’s Next Big Things in Tech, we are building the Age Layer for the internet, the foundational infrastructure that allows digital platforms to verify age and manage compliance globally without friction.
Our core platform, anchored by the Compliance Development Kit and AgeKit, is the trusted engine for some of the world’s largest game publishers and digital ecosystems. We replace fragmented, manual compliance processes with a unified API that handles age verification, parental consent, and regulatory logic across more than 200 markets. Backed by top tier venture capital firms including a16z and Lightspeed, k-ID is entering a new phase of growth as we help define the standard for global digital safety.
About the Role
We are seeking a commercially minded Enterprise Account Manager to own and grow a portfolio of strategic EMEA customers. This is a post sales role focused on renewals, expansion, executive relationship management, and successful customer adoption across gaming companies, digital platforms, and technology organizations navigating complex privacy, safety, and age assurance requirements.
You will serve as the primary point of contact for assigned accounts, working closely with Product, Integration Engineering, Legal, and Customer Success to help customers launch successfully, deepen adoption, and expand their use of k-ID over time. This role requires someone who can operate comfortably in a fast moving regulatory environment, manage complex stakeholder relationships, and identify opportunities to grow revenue while strengthening long term customer trust.
Account Management and Growth
Own a portfolio of strategic EMEA accounts across renewals, expansion, and overall commercial health
Build and maintain account plans aligned to customer priorities, product adoption, and regional compliance needs
Identify opportunities for upsell, cross sell, and broader product adoption within existing customers
Drive strong gross retention and net revenue retention across the assigned book of business
Customer Relationship Building
Serve as the primary point of contact for key stakeholders including product, legal, compliance, and technical teams
Build strong relationships that strengthen long term account stability and create paths for expansion
Coordinate closely with internal teams including Integration Engineering, Customer Success, and Legal
Conduct regular account reviews and check ins to ensure customer satisfaction and identify growth opportunities
Implementation and Adoption
Partner closely with Integration Engineering and Legal to support successful onboarding and deployment
Maintain momentum from contract signature through launch, adoption, and expansion
Help customers translate regulatory requirements and internal business needs into practical adoption plans
Revenue Generation
Lead renewal and expansion discussions, including pricing, negotiation, and commercial alignment
Collaborate with new business teams to support deals that require existing customer references
Identify opportunities within accounts for additional product adoption
Operational Excellence and Market Insight
Maintain strong working knowledge of industry regulations, privacy laws, and compliance requirements relevant to assigned accounts
Maintain clear account visibility, CRM hygiene, and forecast discipline in HubSpot
Stay current on major regulatory and platform developments relevant to youth safety, privacy, and age assurance
Provide structured feedback to Product and Engineering based on customer needs, implementation friction, and regulatory trends
Minimum Qualifications
5+ years of account management, customer success, or post sales commercial experience in B2B SaaS
Proven track record of achieving quota and driving customer growth
Experience navigating complex stakeholder decision making environments
Proficiency with CRM systems, ideally HubSpot, and account management tools
Preferred Qualifications
Understanding of compliance frameworks and regulatory requirements
Ability to communicate technical concepts clearly to business stakeholders
Experience in gaming, digital platforms, or other regulated industries is preferred
Proficiency in English plus one additional European language is a plus