Enterprise Customer Success Manager
SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transaction with confidence. We’re building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
We’ve seen tremendous traction and are growing extremely quickly. Our real-time APIs have helped verify hundreds of millions of identities, starting with financial services and rapidly expanding into new markets. SentiLink is backed by world-class investors including Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin.
We’ve earned recognition from TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and have been named to the Forbes Fintech 50 list every year since 2023. Last but not least, we’ve even made history - we were the first company to go live with the eCBSV and testified before the United States House of Representatives on the future of identity.
SentiLink supports a variety of ways to work, ranging from fully remote to in-office. We operate as a digital-first company with strong collaboration across the U.S. and India. We maintain physical offices in Austin, San Francisco, New York City, Seattle, Los Angeles, and Chicago in the U.S., and in Gurugram (Delhi) and Bengaluru in India. If you’re located near one of these offices, we would love for you to spend time in the office regularly. Some roles are hybrid or in-office by design. For example, our engineering team in India works primarily from our Gurugram office.
Role:
As an Enterprise Customer Success Manager at SentiLink, you’ll be responsible for providing our customers with the highest level of service and business insight. Your role will include onboarding new clients and setting up business objectives with each customer.
This is a remote, US-based role.
Responsibilities:
Own the relationships for Enterprise accounts across our bank, credit union, and fintech customers
Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
Establish business goals with each client and establish a plan to achieve targets
Requirements:
5-7 years experience as a Customer Success Manager or Account Manager in Financial Services or Fraud
Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Solutions Analytics, Data Science, Product, Fraud Intelligence and Engineering
Partner with Sales during pre and post sales
Self-motivated, detail-oriented, with a big appetite for making our partners successful
Experience with Salesforce and Apollo, a plus
Willingness to travel up to 25% of the time to visit clients and for industry relevant conferences
Candidates must be legally authorized to work in the United States and must live in the United States
Salary Range:
$160,000/year - $180,000/year OTE + bonus + equity + benefits
Perks:
Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
Flexible paid time off
Regular company-wide in-person events
Home office stipend, and more!
Corporate Values:
Follow Through
Deep Understanding
Whatever It Takes
Do Something Smart