Enterprise Customer Success Manager – Higher Education
$80k - $165k USD
About Stellic
We’re building a future where every student can move through their education with clarity, confidence, and purpose. Our platform transforms the student experience, giving them then tools they need to make the right decisions about their degree plans, track their journey, and build an education and career path that’s truly their own.
Stellic is a fast-growing startup backed by leading social impact investors, partnering with top institutions like Cornell, Columbia, UVA, and Ohio State to support over 1 million students across 7 countries. As we scale to serve more universities worldwide, we remain deeply committed to this mission, driven by our values, and committed to building a high-performance team that’s here to make a lasting difference on both students’ lives and higher education.
The Role
As a Customer Success Manager at Stellic, you will drive customer success and retention by cultivating deep, trusted relationships with our partners. You will ensure institutions realize maximum value from Stellic by promoting high product adoption, facilitating seamless renewals, and serving as a strategic voice of the customer internally. Your impact will be measured by customer satisfaction, retention, and revenue expansion. Within your first year, you will develop deep product and industry expertise, becoming a trusted advisor to our partners and internal teams, helping shape product and partnership strategies.
What You'll Do
Relationship Management: Become an effective point of contact for institutions. Build and cultivate deep, trusted, and transparent relationships with our Partners, exceeding their expectations during every phase of the customer lifecycle.
Value Realization: Establish clear Partner retention and success goals, including high product adoption and high platform utilization, and own delivery of those goals. Increase product NPS from 50 to 80. Identify potential opportunities for upsell which increases the impact on campus.
Thought Partnership: Be a strategic “voice of the customer” thought-partner for our internal teams (product, marketing, sales) to recognize potential improvements for Stellic’s Product and Partnership experience.
Partner Training: Get high NPS and adoption from training across diverse roles (advisors, registrar). Creating training courses and educational materials.
100% Renewals: Own renewals for your partners end-to-end.
Who You Are
Completed Bachelor's degree from an accredited institution
2+ years professional background in education technology
Ability to navigate multi-stakeholder environments and build strong relationships across organizations
Deep empathy for stakeholders and motivation to help them achieve their goals
Strong persuasive communication skills, able to influence and inspire decision-making
Experience working within bureaucratic, slow-moving organizations such as government, finance, healthcare, or higher education
Proactive problem solver who can identify and mitigate risks while finding creative, scrappy solutions
Skilled in data analysis and reporting, with comfort using CSV files and Excel to demonstrate ROI
Experienced in training diverse stakeholders on complex enterprise B2B SaaS products
Clear and concise communicator, able to document and share updates effectively
Goal-oriented mindset focused on impact rather than tasks
Strong organizational skills with ability to manage a caseload of 25 partners
Comfortable handling commercial conversations, including upsells and renewals
Collaborative team player who works effectively with sales, product, and marketing teams
Determined and resilient, with a “get it done no matter what” attitude
Comfortable with travel (domestic and international)
Naturally aligned with Stellic’s values: My Heart is in the Work
Passionate about the role and driving Student success
Why Join Stellic?
Shape the future of an impact-driven company at the forefront of higher education transformation
Work closely with an ambitious, mission driven leadership team
Competitive salary, equity, and a culture of excellence, speed, and ownership.
Work and learn from some of the most prominent thought leaders in higher education and SaaS
Generous stock options in a Series A stage startup
Flexible, outcome-based culture
Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan
401K and commuter benefits
Annual international retreats in some of the most beautiful cities & towns
Compensation
OTE $80,000-$165,000 (base salary:commission = 80:20)
At Stellic, total compensation packages are tailored to each candidate and take into account job-related skills, experience, qualifications, work location, training and current market conditions.
Stellic is an Equal Opportunity Employer
Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.