Epic Access & CRM Applications Analyst
$120k - $150k USD
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
CareDx is seeking a dynamic Epic Access & CRM Systems Analyst to support the implementation, stabilization, and long-term optimization of Cadence, Prelude, and Cheers as part of our Epic Enterprise program. This role will bridge operational scheduling, registration, and patient engagement strategies to deliver a seamless and sustainable customer experience across both the initial rollout and ongoing enterprise operations.
Key Responsibilities
- Configure and maintain Cadence scheduling templates, resource pools, and visit types.
- Build and test Prelude registration workflows, ensuring clean patient data and insurance capture.
- Implement Cheers CRM workflows for outreach, campaigns, and customer communications.
- Collaborate with clinical and administrative teams to define access and engagement strategies.
- Support system testing, end-user training, and go-live readiness activities.
- Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, CareDx Care Portal, Telcor).
Required Qualifications
- 5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude and/or Cheers.
- Strong understanding of patient access workflows and CRM processes.
- Excellent analytical and stakeholder engagement skills.
- Experience supporting cross-functional build coordination in a multi-module environment.
- Epic certifications in Cadence, Prelude, or Cheers.
Preferred Attributes
- Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges
- Background in customer engagement, patient access, or call center operations.
- Familiarity with healthcare CRM or patient outreach solutions.
Education & Experience Requirement
- Bachelor’s degree with a minimum of 8 years of related experience, or
- Master’s degree with 6 years of related experience, or
- Ph.D. with 3 years of related experience, or
- Equivalent combination of education and experience
Travel Requirements
- Up to 10% travel
Additional Details:
Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.
Our competitive Total Rewards package for US Employees includes:
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Please refer to our page to view detailed benefits at https://caredx.com/company/careers
In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.
CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
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#LI-Remote
This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Remote: US only roles
$120,000—$150,000 USD