Senior Manager, Commercial Technology & CRM

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Senior Manager of Commercial Technology & CRM will lead strategic and operational initiatives across CareDx’s Commercial organization to ensure optimal field performance and alignment with corporate objectives. This role provides leadership for critical commercial technology projects with a focus on CRM oversight, systems integrations and data management. This person will lead the development and implementation of a fully integrated commercial enablement technology stack and work with business owners to translate needs into clear business requirements and prioritize commercial needs for IT projects. The ideal candidate is data-driven, highly fluent in latest commercial enablement technology options and a strong track record of cross-functional leadership.

Key Responsibilities:

Commercial Systems & Analytics

• Serve as project leader for a highly visible, cross-functional project to assess our current commercial enablement technology stack, design and build a fully integrated and scalable technology ecosystem that can best enable field sales, key customer team, customer/patient experience team and marketing.
• Design and implement tools to support sales productivity and promotional effectiveness.
• Collaborate on and implement data governance standards and ensure data quality across commercial systems.
• Develop and execute strategies to optimize field facing systems to maximize sales force effectiveness.

Strategic Insights & Planning

• Provide unbiased market intelligence to inform commercial strategy and planning.
• Identify critical business issues and growth opportunities, embedding an external market perspective into strategic decisions.

Reporting & Performance Management

• Develop tools and dashboards for real-time performance tracking and reporting.
• Ensure timely and accurate collection, analysis, and dissemination of field sales reports.
• Monitor department performance against KPIs and highlight areas of improvement.
• Other responsibilities as assigned.

Qualifications:

• Bachelor’s degree required; advanced degree (MBA, MEd, or life sciences) preferred.
• 6-8 years of experience in life science industry (pharmaceutical, biotech, med device or diagnostics).
• 3+ years of experience supporting field teams.
• Strong understanding of transplant medicine, diagnostic workflows, and healthcare provider dynamics.
• Proven expertise in commercial system implementation (CRM, data management, incentive compensation)
• Ability to translate complex data into actionable commercial strategy and tactics.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Ability to self-direct projects and work with little supervision

Preferred Attributes:

• Experience in post-transplant diagnostics or related therapeutic areas (e.g., nephrology, rare disease, immunology, cardiology, pulmonology, hematology).
• Collaborative, proactive, and passionate about improving patient care through education.
• Certification in Salesforce Administration, Lean Six Sigma, or similar.
• Background in change management or process reengineering.
• Entrepreneurial spirit; comfortable with rapid change, resource constraints, and the need to be flexible about roles

Additional Details: 

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients. 

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program. 

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