Epic Unified Communications (UC) Analyst
About Chartis
Chartis comprises 1,325 professionals who value working for a purpose-driven organization, people who have committed their careers to helping providers, payers, technology innovators, retail companies, and investors create and embrace solutions that reshape healthcare for the better. We work with over 900 clients annually to help make US healthcare more affordable, accessible, safe, and human.
Through our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—we have created a culture that prioritizes respect for our clients, commitment to each other, and unwavering integrity. From physicians, nurses, healthcare executives, and community health leaders to strategists, digital advisors, transactions experts, and healthcare futurists, we bring a diverse set of perspectives to assess healthcare challenges from every angle.
Believing in what we do helps us attract and retain the best and brightest because the work we do every day makes a meaningful impact. This theme of believing in a better way forward is woven into our brand, Believe in better.
Chartis has offices in Boston, Chicago, New York, San Francisco, Washington D.C., and Nashville. Remote work is allowed.
Position Summary
The Epic Unified Communications (UC) Analyst is responsible for the design, implementation, optimization, and support of communication-related workflows within the Epic platform—primarily leveraging features such as Secure Chat, In Basket, Rover messaging, Haiku/Canto messaging, and integrated communication tools. This role ensures that clinicians, care teams, and operational staff can communicate efficiently and securely across the health system using Epic’s unified communication capabilities.
The analyst collaborates closely with clinical, operational, and technical stakeholders to understand communication needs, translate them into Epic configuration, maintain system stability, and drive improvements that enhance patient care and staff experience.
Key Responsibilities
System Configuration & Build
(Secure Chat, Alerts and VoIP), Connexall, Masimo, VoalteOne, Artisight, Rauland application and integration support
Configure, maintain, and optimize Epic Secure Chat, In Basket pools, message routing rules, and user templates.
Support workflows for clinician-to-clinician, clinician-to-staff, and staff-to-staff communication.
Coordinate build and maintenance of provider records, role-based defaults, on-call schedules, and message distribution lists.
Ensure compliance with security and privacy regulations in all communication workflows.
Workflow Analysis & Optimization
Assess current-state communication workflows and identify gaps, inefficiencies, or risks.
Develop future-state workflows that improve communication speed, clarity, and reliability.
Work directly with clinical and operational leaders to ensure solutions align with real-world needs.
Hourly range: $65-$80, plus may be eligible for an annual discretionary bonus. The hourly range for this role takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, skills, experience, training, licensure and certifications, practice area, and other business and organizational needs.
At Chartis, we pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different perspectives the provide. We offer equal opportunity employment regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.